Laura Andress
Langhorne
Summary
Dynamic leader with a proven track record at Schwartz Eye Care, excelling in customer service and mediation. Successfully coordinated community projects, enhancing public spaces and fostering inclusivity. Adept at policy enforcement and partnership development, demonstrating compassion and dedication. Recognized for resolving conflicts with empathy, boosting customer loyalty by 20%.
Overview
15
15
years of professional experience
Work History
Team Community Leader
Appointed by Staff and Residents.
08.2025 - 09.2025
- Coordinated neighborhood beautification projects that resulted in cleaner streets, parks, or other public spaces enjoyed by all residents.
- Inventoried and assigned rooms before start of each day.
- Fostered a sense of belonging within the community through regular communication and outreach efforts.
Laura Andress Cleaning Co
Self
08.2010 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Schwartz Eye Care
03.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Conwell Egan High School
Fairless Hills, PA06-1999
Skills
- Diversity and inclusion
- Policy enforcement
- Partnership development
- Mediation
- Excellent Customer Service Skills
- Compassionate and Caring
- Great Listener
- Motivated
Timeline
Team Community Leader
Appointed by Staff and Residents.
08.2025 - 09.2025
Customer Service Representative
Schwartz Eye Care
03.2017 - 08.2019
Laura Andress Cleaning Co
Self
08.2010 - 09.2024
High School Diploma -
Conwell Egan High School
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