Laura Baez
Scranton
Summary
Dynamic professional with extensive experience at Walmart and a proven track record in resource management and leadership. Bilingual and adept at maintaining workplace cleanliness while ensuring safety. Recognized for enhancing picking efficiency and fostering teamwork, contributing to timely order fulfillment and elevated customer satisfaction.
Overview
9
9
years of professional experience
Work History
Breakpack Order Filler
Walmart
05.2024 - 03.2025
- Pulled items from shelves based on number, size, color, quantity and quality requirements.
- Contributed to customer satisfaction by carefully packing items in accordance with specific requirements, ensuring optimal protection during transit.
- Expedited customer orders by organizing items according to packing slips and ensuring timely delivery of products.
- Streamlined workflow processes with effective communication among colleagues, promoting seamless task transitions.
Program Manager
Beacon Specialized Living
11.2020 - 09.2023
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
Packer Team Member
Shearers Foods
11.2020 - 02.2021
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Improved team collaboration through effective communication and coordination with coworkers.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- SSOP Knowledge for food safety and sanitation
AT&T Customer Service Representatives
Teleperformance
11.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
DSP
Keystone Specialized Living
07.2016 - 11.2020
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
Education
High School Diploma - College Prep
Bayonne High School
Bayonne, NJ06.2000
Skills
- Resource Management/Leadership
- Bilingual
- Warehouse safety
- Loading and unloading
- Workplace cleanliness
- Picking efficiency
- Deadline adherence
Accomplishments
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Breakpack Order Filler
Walmart
05.2024 - 03.2025
Program Manager
Beacon Specialized Living
11.2020 - 09.2023
Packer Team Member
Shearers Foods
11.2020 - 02.2021
AT&T Customer Service Representatives
Teleperformance
11.2020 - 01.2021
DSP
Keystone Specialized Living
07.2016 - 11.2020
High School Diploma - College Prep
Bayonne High School
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