Laura Berghold
Bath
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administrative Assistant
One Ten Tavern
Palmerton
06.2025 - Current
- Manage Quickbooks for services
- Assist with restaurant inquiries for events
- Respond to Customer Service and Employee concern's
Personal Care Giver
Family Member With Progressive Disease
Bath
10.2024 - 03.2025
- Assisted with meal preparation and ensured proper nutrition was maintained.
- Took initiative in providing comfort measures for pain management when needed.
- Accompanied Aunt to doctor appointments and other errands outside the home.
- Assisted with personal hygiene tasks
- Completed overnight dialysis treatments
Store Owner
Heintzelmans Meat Market
Lehighton
07.2019 - 11.2024
- Managed daily operations and strategic planning to ensure business growth and customer satisfaction.
- Handled accounts payable and receivable, ensuring timely and accurate processing.
- Directed inventory management and ordering operations to support business continuity and customer satisfaction.
- Implemented effective staffing solutions to enhance operational efficiency and maximize profit margins.
Customer Service Manager
Giant Food Stores
Carlisle
03.1998 - 07.2019
- Cultivated extensive experience in customer service through 23+ years in diverse positions.
- Assisted in the development of new facilities, enhancing operational efficiency.
- Supervised the operational performance of 123 fuel stations to enhance service quality.
- Maintained financial stability across 13 stores through effective oversight and management.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Developed policies and procedures related to customer service operations.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Designed a more effective system to uphold regulatory compliance.
Education
Bachelor of Science - Recreation and Leisure Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA12.2005
High School Diploma -
Northampton Area High School
Northampton, PA06-1999
Skills
- Store Management Experience
- Caregiving
- Quickbooks management
- Financial reporting
- Office administration
- Data entry
- Inventory management
- Team collaboration
- Document preparation
- Problem solving
- Time management
- Policy development
- Conflict resolution
- Communication skills
- Business operations support
- Operational processes
- Administrative improvement
- Filing
- Quality assurance
- Project planning
- Detailed meeting minutes
- Senior leadership support
- Staff management
- Office supply management
- Records management systems
- Customer relations
- Dedicated team player
- Multi-line phone proficiency
- Schedule management
- Appointment scheduling
Certification
ServeSafe Certification, 07/01/22, 07/01/26
Timeline
Administrative Assistant
One Ten Tavern
06.2025 - Current
Personal Care Giver
Family Member With Progressive Disease
10.2024 - 03.2025
Store Owner
Heintzelmans Meat Market
07.2019 - 11.2024
Customer Service Manager
Giant Food Stores
03.1998 - 07.2019
Bachelor of Science - Recreation and Leisure Management
East Stroudsburg University of Pennsylvania
High School Diploma -
Northampton Area High School