Laura Brownfield
Uniontown
Summary
Dedicated caregiver with extensive experience at Angel on Call, excelling in medication management and patient assessment. Proven ability to enhance client well-being through effective communication and personalized care. Skilled in record keeping and conflict resolution, ensuring a supportive environment for clients and their families. Committed to delivering exceptional patient care.
Overview
9
9
years of professional experience
Work History
Caregiver
Angel on Call
Uniontown
01.2024 - 04.2024
- Taking care of clients.
- Taking clients to doctors appointments.
- Daily reminder of medication.
Caregiver
Next Evolution Health Care
02.2021 - 09.2022
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Maintained detailed records of services performed on clients.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Supported bathing, dressing and personal care needs.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Phone Operator
Contact USA
Brownsville
06.2020 - 02.2021
- Operated telephone switchboard to provide information, take messages and forward calls.
- Observed signal lights on switchboards and dialed or pressed buttons to make connections.
- Transcribed message details to promptly relay to appropriate recipients.
- Maintained a professional demeanor while handling customer calls.
- Greeted callers and identified their needs quickly and accurately.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Performed data entry of customer contact information into computer database systems.
- Followed up with open calls to offer further assistance and close out issues.
Caregiver
Hillside Manor Nursing Home
Uniontown
06.2015 - 12.2018
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2020
Bachelor of Nursing - Nursing Education
Penn Foster College
Scottsdale, AZSkills
- Medication management
- Patient assessment
- Personal care assistance
- Appointment scheduling
- Communication support
- Customer service
- Data entry
- Record keeping
- Communication skills
- Interpersonal skills
- Active listening
- Team collaboration
- Detail orientation
- Microsoft office expertise
- Call center procedures
- Housekeeping tasks
- Client transportation
- Basic first aid
- Time management
- Conflict resolution
- Problem solving
- Care plan management
- Medical records management
- Direct patient care
- Patient care and companionship
- Care plan development
- Medical record keeping
Timeline
Caregiver
Angel on Call
01.2024 - 04.2024
Caregiver
Next Evolution Health Care
02.2021 - 09.2022
Phone Operator
Contact USA
06.2020 - 02.2021
Caregiver
Hillside Manor Nursing Home
06.2015 - 12.2018
High School Diploma -
Penn Foster Career School
Bachelor of Nursing - Nursing Education
Penn Foster College