Laura Cairns Brewer - Office Manager / Inside Sale

Summary

Dynamic office manager skilled in employee training and customer relationship management. Proven track record in problem-solving and conflict resolution, contributing to improved client satisfaction and operational efficiency.

Overview

10

years of professional experience

1

Certification

Work History

Office Manager / Inside Sale

Crystal Imagery

York Springs

04.2016 - 03.2026

Managed office supplies and inventory for efficient operations.
Implemented filing systems to organize documents and enhance retrieval efficiency.
Trained new employees on office procedures and company protocols.
Assisted in budget preparation by tracking expenditures and forecasting needs.
Maintained filing system for records, correspondence and other documents.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Managed office inventory and placed new supply orders.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Monitored payments due from clients and promptly contacted clients with past due payments.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
Automated office operations for managing client correspondence, payment schedules and data communications.
Maintained confidential records relating to personnel matters.
Resolved customer complaints or answered customers' questions.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Recruited, interviewed and selected employees to fill vacant roles.

Education

Bachelor of Science - Humanities / Commications

Pennsyvania State College of Harrisburg, PA

Pennsylvania

06-1999

High School Diploma -

Boiling Springs High School

Boiling Springs, PA

06-1986

Skills

Office management
Customer relationship management
Employee training
Conflict resolution
Effective communication
Problem solving
Clear oral/written communication
Data entry
Office administration
Expense reporting

Human resources
Documentation and control
Customer service
Payroll processing
Customer relations
Staff hiring
Staff training
Vendor engagement
Office management software
Attention to detail