Laura Carroll
Warrington
Summary
Reliable professional with a strong focus on client relations and merchandise sales. Known for driving customer satisfaction and sales growth through exceptional service and collaboration.
Overview
9
9
years of professional experience
Work History
Driver Sales Representative
Nutty Novelties, LLC
Telford, PA
07.2024 - Current
- Delivered products efficiently to clients, ensuring timely and accurate service.
- Promote and deliver products from other, outside companies
- Manage customer inquiries and provide product information to enhance satisfaction.
- Assist in inventory management by tracking stock levels during deliveries.
- Collaborate with team members to identify new business opportunities and expand client base.
- Improve route efficiency by utilizing GPS technology and adjusting plans based on real-time traffic conditions.
- Assist in resolving customer complaints or concerns, ensuring repeat business and overall satisfaction.
- Increase sales by establishing rapport with customers and providing exceptional service during deliveries.
- Demonstrate flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
- Provide valuable feedback to management regarding customer preferences, market trends, or other relevant information that could impact future sales strategies.
- Maintaine positive relationships with customers using good communication and follow-through abilities.
Owner
Get Mugged by Laura
Warrington, PA
01.2024 - Current
- Create custom coffee mugs using a sublimation process
- Attend special events and fundraisers as a vendor
- Maintain social media page to keep customers up to date on new designs and what events I'll be in attendance at
- Build and maintain a steady customer base through positive customer service and fast turn-around on orders
Founder/Director
Warriors Within, Inc
Telford, PA
01.2017 - Current
- Established strategic direction, enhancing organizational vision and mission alignment.
- Developed comprehensive business strategies, driving growth and operational efficiency.
- Govern program operation with the collaboration of a Board of Directors
- Facilitate all group and one on one activities that support the program's mission
- Organize and head all fundraiser opportunities
- Train and support all program volunteers
- Manage the care and upkeep of all program animals
- Maintain a positive relationship between the Program and it's landlords
Production Team Member
Nutty Novelties, LLC
Telford, PA
10.2023 - 07.2024
- Follow all procedures for safely and effectively producing each individual product.
- Follow procedures for sealing and labeling all products in preparation for distribution to stores and individual customers.
- Maintain clean working environments
- Rotate product storage and ensure product dates are accurate
- Communicate any concerns or damages to management
Merchandise Manager
Dollar Tree
Warrington, PA
03.2022 - 09.2023
- Trained and mentored team members on best practices for visual merchandising and stock management.
- Oversaw seasonal planning, ensuring alignment with marketing initiatives and promotional events.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
- Followed Planograms to ensure proper product placements throughout store.
Education
Psychology/Equine Management
Harcum Jr. College
Bryn Mawr, PAHigh School Diploma -
Methacton High School
Fairview Village, PA1992
Skills
- Reliability and punctuality
- Negotiation techniques
- Client relations
- Merchandise sales
- Product displays
- Merchandising strategies
Timeline
Driver Sales Representative
Nutty Novelties, LLC
07.2024 - Current
Owner
Get Mugged by Laura
01.2024 - Current
Production Team Member
Nutty Novelties, LLC
10.2023 - 07.2024
Merchandise Manager
Dollar Tree
03.2022 - 09.2023
Founder/Director
Warriors Within, Inc
01.2017 - Current
Psychology/Equine Management
Harcum Jr. College
High School Diploma -
Methacton High School