To utilize my renewed clinical expertise and passion for direct patient care by securing a position where I can provide compassionate, high-quality nursing care while actively contributing to a positive patient experience.
Overview
16
16
years of professional experience
Work History
Premium Solutions Registered Nurse Health Coach
Cigna
11.2022 - 02.2025
Improved patient outcomes by developing personalized health coaching plans tailored to individual needs.
Supported patients mental wellbeing through compassionate conversations about personal challenges faced during their journey to better health.
Acted as a patient advocate, ensuring their needs were met and effectively communicated with other healthcare providers involved in their care.
Enhanced patient satisfaction with comprehensive assessments and attentive follow-ups on progress.
Optimized medication compliance among patients by providing thorough education on proper usage and potential side effects.
Updated knowledge continuously regarding current industry trends and advancements in nursing practice to provide cutting-edge care for clients.
Promoted patient self-management skills by teaching techniques for monitoring vital signs and recognizing symptoms requiring medical attention.
Boosted patient engagement in their care plan through active listening, empathy, and effective communication skills.
Empowered patients to achieve their health goals through regular coaching sessions, goal-setting, and progress tracking.
Premium Solutions Transition Specialist
Cigna
11.2019 - 11.2022
Implemented change management strategies which reduced employee resistance during critical organizational transitions.
Conducted thorough assessments of client needs prior to developing tailored transition plans, ensuring alignment with organizational goals and objectives.
Improved overall client satisfaction by providing tailored assistance, regular updates, and comprehensive support throughout each stage of the transition process.
Negotiated contracts with vendors to secure cost-effective solutions for clients during their transitional periods.
Evaluated progress throughout the transition process, making necessary adjustments to ensure successful outcomes.
Leveraged expert knowledge of industry trends and best practices to inform decision-making processes in creating optimal client transition strategies.
Collaborated with cross-functional teams to facilitate smooth transitions while minimizing disruptions to existing operations.
Conducted post-transition evaluations to measure overall success rates, using findings to refine future strategies and approaches.
Clinical Leader 7B
UPMC Children's Hospital of Pittsburgh
06.2013 - 11.2019
Provided compassionate care to patients with complex medical needs, ensuring their comfort and well-being throughout treatment processes.
Championed patient-centered care principles, fostering an environment where patients were treated with dignity, respect, and compassion while receiving individualized attention tailored to their specific needs.
Introduced standardized nursing protocols across multiple departments which ultimately led both higher levels consistency overall effectiveness when delivering treatments or administering medications.
Initiated efforts aimed at reducing hospital readmissions by developing targeted interventions tailored specifically towards high-risk individuals suffering chronic illnesses.
Developed and implemented new policies and procedures, promoting adherence to best practices and regulatory standards.
Participated in continuous education programs to maintain current knowledge of industry trends and advancements in patient care techniques.
Assigned staff according to departmental needs and assigned coverage for staff absences.
Assisted in supervision, orientation, training, mentoring, coaching and direction of clinical staff.
Served as a clinical resource to staff, patients and families.
Facilitated patient and family education and counseling.
Global PRN Registered Nurse
UPMC Children's Hospital of Pittsburgh
09.2008 - 06.2013
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Global PRN nurse "floating" to all acute and critical care units
Enhanced knowledge of floor specific protocols and policies