Summary
Overview
Work History
Education
Skills
Timeline
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Laura Hutchinson

Oil City

Summary

I have been a member of the UPMC laboratory team for the last 18 years. I have worked from the bottom up, starting out as a student with no experience being trained as a phlebotomist on the job and working up to a Lead Technologist. I am an accomplished Medical Laboratory Scientist known for being a hardworking and reliable member of the team and for being highly adaptable to evolving clinical needs. I have an excellent professional relationship with my coworkers, both in the lab and throughout the hospital. I am dedicated to UPMC and to providing impeccable patient care to our community.

Overview

18
18
years of professional experience

Work History

Nail Technician

Lynne Marshall's Headline Hair
05.2015 - Current
  • Established strong client relationships through exceptional customer service and communication skills to increase loyalty, trust and satisfaction.
  • Sanitized beauty tools and equipment to maintain hygiene and safety protocols. Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
  • Responsible for maintaining the weekly schedules and accommodating clients needs and time restraints.
  • Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals. Help manage the salon's social media platform.
  • Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
  • Provided training to new nail technicians, ensuring consistent quality of service across team.

Lead Medical Laboratory Scientist

UPMC Northwest
08.2010 - Current
  • Performed pre-analytical, analytical and post-analytical processing procedures.
  • Lead analyst of both the Diagnositica Stago Analyzers and the Siemens Centaur Analyzer.
  • Documented test results using computerized and manual transcription methods.
  • Worked independently on nightshift for 11 years which enhanced the ability to effectively make well reasoned resolutions to issues self-sufficiently.
  • Lead consultant on downtime procedures.
  • Proficient in all areas of the Laboratory as an effective generalist.
  • Responsible for billing and purchase orders of chemistry controls and reagents.
  • Held the role of Point of Care Coordinator for UPMC Northwest. This requires constant collaboration with nursing staff, nursing leaders, and the education department to ensure training is completed efficiently and that competencies and documentation are kept up to the Joint Commission standards.
  • Maintains all Point of Care analyzers and supplies.
  • Consistently met or exceeded performance targets related to accuracy, efficiency, and productivity within the lab setting.
  • Enhanced laboratory efficiency by implementing standardized testing procedures and protocols. Have written many of the laboratory procedures and consistently reviews already implemented procedures.
  • Managed inventory effectively, reducing waste by adjusting inventory by assessing need while maintaining adequate stock levels for uninterrupted lab operations.
  • Mentored new staff members, providing training on laboratory techniques and best practices for efficient workflow management. Taught theory and principle to oncoming nontraditional technologist students.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Analyzed testing results based on established indicators, submitting findings to central lab database for review and comparison to ensure accuracy and precision of chemistry and coagulation analyzers.
  • Maintained certification with American Society for Clinical Pathology (ASCP).

Phlebotomist

UPMC Northwest
05.2007 - 07.2010
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations in the hospital setting, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture, capillary puncture, and arterial blood gases.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Organized daily work based on collection priority.
  • Saw patient blood orders to completions by ordering and collecting sampling in the outpatient laboratory draw site setting.
  • Proficiently and reliably worked all shifts.

Education

Bachelor of Science - Medical Technology

Clarion University of Pennsylvania
Clarion, PA
07-2010

Internship - Medical Laboratory Science

WCA School of Medical Technology
Jamestown, NY
07-2010

Academic

Oil City Senior High School
Oil City
06-2006

Skills

  • Time management
  • Problem resolution
  • Relationship building
  • Team collaboration
  • Training and coaching
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Calm under pressure

Timeline

Nail Technician

Lynne Marshall's Headline Hair
05.2015 - Current

Lead Medical Laboratory Scientist

UPMC Northwest
08.2010 - Current

Phlebotomist

UPMC Northwest
05.2007 - 07.2010

Bachelor of Science - Medical Technology

Clarion University of Pennsylvania

Internship - Medical Laboratory Science

WCA School of Medical Technology

Academic

Oil City Senior High School

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