Laura Incer
Panamá
Summary
Versatile and dynamic, with a proven track record at Monsieur Hospitality SA, I excel in fast-paced environments, showcasing exceptional multitasking and customer service skills. Leveraging expertise in beverage preparation and cleanliness maintenance, I consistently enhance guest satisfaction and team efficiency. My adaptability and problem-solving abilities drive superior service standards and operational improvements.
Overview
7
7
years of professional experience
Work History
Bartender Assistant
Monsieur Hospitality SA
03.2023 - Current
- Supported bartenders with essential tasks, resulting in more efficient bar operations.
- Utilized strong multitasking skills to efficiently manage multiple priorities during peak hours without sacrificing quality or service standards.
- Handled cash transactions accurately, maintaining proper accounting of sales figures.
- Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
- Provided excellent customer service, addressing patron needs promptly and courteously.
- Gained extensive knowledge of liquor brands, wine varietals, beer styles, and mixers to provide knowledgeable recommendations for guests.
- Assisted in training new staff members on bar procedures and best practices, improving overall team performance.
- Maintained a safe working atmosphere by adhering to strict sanitation guidelines throughout the bar area.
Barista Trainee
@WorkCafe, Panamá
05.2022 - 03.2023
- Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
Waitress Trainee
Hotel Hilton, Panamá City
09.2019 - 05.2021
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Collaborated with team members to create a positive work atmosphere, fostering camaraderie among staff.
Housekeeping Room Attendant
JW Marriott Hotel, Panamá
11.2017 - 02.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Education
High School Graduate - Secondary Education
Liceo Cristiano El Maestro
Nicaragua 11.2006
Skills
- Cleanliness Maintenance
- Order Taking
- Alcohol Knowledge
- Drink Presentation
- Menu development
- Beverage Preparation
- Salesmanship
- Product Promotion
- Fast-Paced Environment
- Efficient multitasking
- Cleaning and sanitation
- Flexible Schedule
- Stock Rotation
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Computer Skills
- Active Listening
- Adaptability and Flexibility
- Guest service
Languages
English
Intermediate (B1)
Timeline
Bartender Assistant
Monsieur Hospitality SA
03.2023 - Current
Barista Trainee
@WorkCafe, Panamá
05.2022 - 03.2023
Waitress Trainee
Hotel Hilton, Panamá City
09.2019 - 05.2021
Housekeeping Room Attendant
JW Marriott Hotel, Panamá
11.2017 - 02.2018
High School Graduate - Secondary Education
Liceo Cristiano El Maestro
Similar Profiles
Cindy SazCindy Saz
Senior Events and Catering Manager at Sa Hospitality GroupSenior Events and Catering Manager at Sa Hospitality Group
Marieanne Abou-afechMarieanne Abou-afech
Cafe Server at Monsieur DupontCafe Server at Monsieur Dupont
Zara ReveloZara Revelo
Sales Manager at Monsieur ParfumsSales Manager at Monsieur Parfums