Dynamic professional with strong customer service skills. Experienced in resolving guest complaints and optimizing service flow. Committed to enhancing guest satisfaction and team collaboration.
Overview
2
2
years of professional experience
Work History
Host
Austinsrestaurant
Wyomissing, PA
08.2024 - 08.2025
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed waitlists efficiently, optimizing table turnover and guest flow.
Communicated with kitchen and service staff to coordinate dining operations.
Handled customer inquiries and concerns, providing prompt resolutions.
Cashier Team Lead
Panera Bread
Wyomissing, PA
02.2023 - 08.2025
Supervised daily operations, ensuring efficient service and high-quality customer experiences.
Trained new cashiers on POS systems and customer service protocols.
Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Intern
Reading Hospital - Tower Health
Reading, PA
08.2024 - 05.2025
Supported clinical staff with routine administrative tasks, enhancing operational efficiency.
Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Sorted and organized files, spreadsheets, and reports.