Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Kissinger

wernersville

Summary

Dynamic professional with strong customer service skills. Experienced in resolving guest complaints and optimizing service flow. Committed to enhancing guest satisfaction and team collaboration.

Overview

2
2
years of professional experience

Work History

Host

Austinsrestaurant
Wyomissing, PA
08.2024 - 08.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed waitlists efficiently, optimizing table turnover and guest flow.
  • Communicated with kitchen and service staff to coordinate dining operations.
  • Handled customer inquiries and concerns, providing prompt resolutions.

Cashier Team Lead

Panera Bread
Wyomissing, PA
02.2023 - 08.2025
  • Supervised daily operations, ensuring efficient service and high-quality customer experiences.
  • Trained new cashiers on POS systems and customer service protocols.
  • Resolved customer inquiries and complaints promptly, enhancing satisfaction levels.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Intern

Reading Hospital - Tower Health
Reading, PA
08.2024 - 05.2025
  • Supported clinical staff with routine administrative tasks, enhancing operational efficiency.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.

Education

Bachelor of Science - Biology

Florida Atlantic University
Boca Raton, FL
05-2029

High School Diploma -

Wilson High School
Sinking Spring, PA
06-2025

No Degree - Emergency Medicine Technician

Reading Hospital School of Health Science
Reading, PA
04-2025

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Detail-oriented
  • Professional appearance
  • Exceptional communication
  • Adaptable to change
  • Team player mentality
  • First aid training
  • Guest complaint resolution
  • Flexible and adaptable

Timeline

Host

Austinsrestaurant
08.2024 - 08.2025

Intern

Reading Hospital - Tower Health
08.2024 - 05.2025

Cashier Team Lead

Panera Bread
02.2023 - 08.2025

Bachelor of Science - Biology

Florida Atlantic University

High School Diploma -

Wilson High School

No Degree - Emergency Medicine Technician

Reading Hospital School of Health Science
Laura Kissinger