Laura Libia

- Managing day-to-day communications, including phone calls, emails, and paper correspondence, ensuring a constant flow of information between clients, attorneys, and other stakeholders.
- Organizing and coordinating legal appointments and hearings, optimizing the agenda to ensure deadlines and priorities are met.
- Filing and management of legal documents, including preparation, review, and scanning of contracts, deeds, and files, with emphasis on compliance and confidentiality.
- Monitoring and managing court deadlines, ensuring compliance with legal deadlines and timely delivery of necessary documents.
- Supporting the drafting of legal documents, including letters, minutes and contracts, working with the legal team to ensure accuracy and timeliness.
- Management of administrative paperwork, including billing, basic accounting, and payment tracking, ensuring effective and compliant financial management.
- Interface with clients to provide updates on pending files, respond to inquiries, and gather information necessary for the progress of legal activities.
- Assist with legal and administrative research activities, supporting attorneys in preliminary investigations and preparation of case files for hearings.

- Organization of appointment book and related events.
- Welcoming clients, presenting the facility, providing materials and information, creation of quotes based on user needs.
- Support in managing the administrative activities of the company.
- Complete supervision of switchboard, front desk, and secretarial services.
- Support in office activities including billing, photocopying, faxing and filing of documents.
- Handling and sorting phone calls, e-mails and paper mail.
- Cataloging, organizing, and filing of customer documentation.

- Organization of guided tours for individuals or groups.
- Communication with event organizers and cultural bodies.
- Booking, selling and/or changing tickets through dedicated platform.
- Use of communication methodologies capable of facilitating relations with different stakeholders.
- Supervision of operational activities during organized events and events.
- Calendar planning for the preparation and management of events.

- Handling of complaints according to established company protocols.
- Receiving and sorting requests for assistance.
- Management of data, master records and documents in compliance with the right to confidentiality.
- Receiving customers and visitors at the entrance by providing initial information.
- Making reservations, taking appointments and organizing the agendas.
- Supporting guests in identifying places and persons of interest.
- Preparing copies of documents, sending faxes and managing archives.

- Reception of guests, data registration, room assignment and telematic transmission of lodging forms.
- Verification and confirmation of reservations received and management of updating
of prices and beds.
- Troubleshooting faults and breakdowns detected by customers by contacting maintenance staff in a timely manner.
- Proper application of check in and check out procedures.
- Handling of incoming calls through the multi-line phone system, quick response to customer inquiries or transfer to appropriate personnel.

- Receipt of incoming goods, inspection, handling and placement of products in the appropriate warehouse areas
- Optimization of space through proper arrangement of goods on the shelves and timely replenishment of out-of-stock products
- Reimbursement of purchased merchandise within established limits
- Inventory management and identification of best-selling and in-demand products
- Monitoring of goods entering and leaving the store

- Inventory verification and periodic stock control.
- Management of cash operations and payments.
- Unpacking and handling of goods from the warehouse.
- Advising customers in choosing the products best suited to their needs.
- Management of merchandise exchange, return and refund operations.
- Taking care of merchandise replenishment according to customer demands and sales trends.
- Setting up window displays and shelves and displays within the store.

- Welcoming groups at designated meeting points and leading tours on foot, by bicycle, and/or through the use of public transportation to places of worship and historical, cultural, and scenic attractions
- Selling organized tours and guided experiences through the use of major industry platforms
- Distribution of maps and other information materials
- Welcoming tourists and presenting the program
- Description, explanation and illustration of the historical, cultural and environmental aspects of the places visited

- Daily opening and closing of cash registers and point of sale and assisting in record keeping
- Optimization of space through proper arrangement of merchandise on shelves and timely replenishment of out-of-stock products
- Creating pleasing and functional display cases through careful arrangement of decorations and products according to seasonality and company directions
- Receipt of incoming goods, inspection, handling and placement of products in the appropriate warehouse areas

- After-school assistance of students with study difficulties and support in doing homework.
- Explanation of topics covered in class and assignment of homework and exercises.
- Review of the syllabus by dwelling on the topics that are difficult to understand.
- Motivation and support in achieving school goals within the stipulated timeframe.