Laura Lynn
Philipsburg
Summary
Knowledgeable Center Manager with robust background in managing daily operations and overseeing staff to ensure smooth and efficient functioning. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated strong leadership and problem-solving skills, adept at fostering team collaboration and maintaining high service standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Center Manager
MedExpress Urgent Care
03.2024 - Current
- Drives excellence in business, clinical, and financial operations of the center through managing workflows, budgets, scheduling, and other items as needed
- Maintains the culture of excellence by recruiting, developing, and retaining talent
- Identifies innovative ways to build relationships with local businesses, schools, and organizations in order to meet their community healthcare needs
- Optimizes partnerships with area and regional leader to achieve overall corporate goals and objectives
- Ensures 100% compliance with the MedExpress Compliance Program and compliance with federal or state licensing requirements for both the Center and staff
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
Center Supervisor
CleanSlate Centers
12.2021 - Current
- Oversee daily activities at the office
- Manage progressive discipline
- Manage controlled substance delivery, logging, and storage
- Manage patient grievances
- Fill in laboratory for staff absences, collecting and processing blood and urine samples
- Fill in at reception to cover staff absences, schedule patients
- Facilitate case management services for patients
- Facilitate group counseling sessions
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the center.
- Implemented quality control measures to ensure the highest level of service for clients.
Mental Health Worker
UPMC Altoona Regional Health
12.2019 - Current
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
Certified Medical Assistant (CMA)
UPMC
10.2008 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Bachelor's - Health Studies
Saint Francis University
Loretto, PABachelor's - Behavioral Science
Saint Francis University
Loretto, PACertified Medical Assistant in Medical Assistant -
Provost
High school -
YTI Career Institute-Altoona, Mountain Jshs
Altoona, Saxton, PACertifications and Licenses Certified Medical Assistant (AAMA -
CPR -
Skills
- Inventory management
- Operational oversight
- Data analysis
- Conflict resolution
- Patient relations
- Regulatory compliance
- Workflow optimization
- Budget management
Certification
- Epic (5 years)
- Injections (10+ years)
- Vital Signs (10+ years)
- Scheduling (10+ years)
- Patient Care (10+ years)
- Word (10+ years)
- Venipuncture (10+ years)
- Excel (10+ years)
- Medical Records (10+ years)
- EMR (10+ years)
Timeline
Center Manager
MedExpress Urgent Care
03.2024 - Current
Center Supervisor
CleanSlate Centers
12.2021 - Current
Mental Health Worker
UPMC Altoona Regional Health
12.2019 - Current
Certified Medical Assistant (CMA)
UPMC
10.2008 - Current
Bachelor's - Behavioral Science
Saint Francis University
Certified Medical Assistant in Medical Assistant -
Provost
High school -
YTI Career Institute-Altoona, Mountain Jshs
Certifications and Licenses Certified Medical Assistant (AAMA -
CPR -
Bachelor's - Health Studies
Saint Francis University
Similar Profiles
Lacey WagnerLacey Wagner
Registered Nurse at MedExpress Urgent Care/NextCare Urgent CareRegistered Nurse at MedExpress Urgent Care/NextCare Urgent Care
Jessica LacriolaJessica Lacriola
Front Office Assistant at Optum Care, Inc. (MedExpress Urgent Care)Front Office Assistant at Optum Care, Inc. (MedExpress Urgent Care)
Yesenia EstrellaYesenia Estrella
Medical Assistant at MedExpress Urgent CareMedical Assistant at MedExpress Urgent Care
CHARISE BAILEYCHARISE BAILEY
Market Manager of Business Operations at MedExpress Urgent Care-OptumMarket Manager of Business Operations at MedExpress Urgent Care-Optum
Sonia FlemingSonia Fleming
Assistant Head Cashier at Tropicana CasinoAssistant Head Cashier at Tropicana Casino