Laura Mannino
Red Lion
Summary
I am a dedicated, dependable hard worker who thrives on customer service whether it being at work or home. An efficient multitasker with the ability to adapt to change and learn new skills.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
Marcellos Pizza
Red Lion
10.2006 - Current
- Managed daily operations of customer service department at busy pizza restaurant.
- Trained and mentored staff on customer service best practices and procedures.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
Membership Director
Regents Glen Country Club
York
01.2005 - 02.2009
- Developed membership marketing strategies to attract new members to the country club.
- Managed member relations to enhance member satisfaction and engagement at the club.
- Operated multi-line phone systems for effective call handling.
- Conducted one-on-one sales presentations and resort property tours to interested parties.
Education
Associates Degree - Tourism And Travel Management
Harrisburg Area Community College
Harrisburg, PA 09.1994 - 06.1998
Skills
- Customer service
- Staff training
- Conflict resolution
- Operations management
Volunteer work
I have volunteered my time at Ore Valley helping with the children on a weekly basis over numerous years. (2014-2017)
Timeline
Customer Service Manager
Marcellos Pizza
10.2006 - Current
Membership Director
Regents Glen Country Club
01.2005 - 02.2009
Associates Degree - Tourism And Travel Management
Harrisburg Area Community College
09.1994 - 06.1998