Laura Matelwich
Conshohocken,PA
Summary
Proven leader in event management and customer satisfaction, adept at driving significant revenue increases and fostering strong relationships. Excelled in vendor coordination and team leadership, enhancing brand awareness and executing seamless events. Skilled in social media management and crisis resolution, Consistently delivering beyond expectations, ensuring client delight and operational excellence.
Overview
7
7
years of professional experience
Work History
Catering & Events Manager/Interim Club Manager
Phoenixville Country Club
03.2024 - Current
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Conducted post-event evaluations to identify areas of improvement and implement necessary changes.
- Successfully managed multiple simultaneous events without compromising quality or exceeding budget constraints.
- Maintained excellent food quality standards by creating menus tailored to specific client requirements.
- Managed the point of sales system to ensure that staff are properly clocked in and adjust time and pay structures as necessary. In addition, adjust the buttons on a weekly basis to reflect changes in the menu/specials to have accurate checks for our members.
- Communicate directly with vendors to have the correct linens and liquor on site for both the restaurant and event needs.
- Actively engage with prospective members and provide tours and information as needed.
- Log and track event revenue and provide forecasted revenue. Negotiate contracts and conduct tours to maximize event profits and revenue. Once an event is booked, coordinate logistics for seamless event execution, including setup, teardown, and am present for the events beginning to end, including event revenue data for the club.
- Present in the restaurant to ensure that the kitchen and entire staff have everything that they need to provide members with the best experience possible.
- Addressed any client concerns promptly leading to positive feedback from satisfied clients.
Client Relations
Nordstroms Department Store
10.2023 - 03.2024
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Identified opportunities to cross or up-sell [Product or Service] and communicated customer needs to appropriate team.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Advocated for client needs within the organization, fostering a culture that prioritizes customer-centricity across all departments.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
Director of Sales and Marketing
Old York Road Country Club
05.2022 - 03.2023
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with club members.
- Analyzed sales and marketing data for improved strategies.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Analyzed industry trends and competitor activities to inform strategic decision-making and maintain a competitive edge.
- Implemented efficient CRM systems to track leads, manage customer interactions, and streamline the sales process.
- Boosted company''s brand visibility through targeted advertising campaigns and social media engagement.
- Managed sales promotions and marketing strategies on major social media sites.
- Conducted market research to identify potential areas of growth for future product development initiatives.
- Optimized digital marketing efforts through SEO improvements, PPC campaigns, email marketing initiatives, resulting in increased web traffic and lead generation.
- Managed production of leaflets, posters and newsletters.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Preschool Teacher
Cadence Education
09.2019 - 02.2022
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Food and Beverage Coordinator
Radnor Hotel
08.2017 - 05.2019
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Monitored sales data to identify trends, driving informed decision-making regarding menu adjustments or promotions.
- Increased revenue by upselling premium products during peak hours, utilizing effective sales techniques.
- Improved efficiency by developing standardized processes for order taking and fulfillment.
- Optimized seating arrangements for maximum capacity utilization during busy shifts, providing excellent customer experience while maximizing profits.
- Developed lasting relationships with patrons through personalized service fostering loyalty.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Managed vendor relationships for the procurement of high-quality ingredients at competitive prices.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Implemented new menu items, contributing to increased sales and customer satisfaction.
- Ensured compliance with local alcohol regulations through diligent oversight of bartending practices and staff training.
- Worked closely with chefs on menu development based on seasonal ingredients availability.
- Leveraged strong communication skills to facilitate seamless coordination between front-of-house staff members.
- Conducted regular quality checks on food and beverages, ensuring consistent excellence in presentation and taste.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Resolved customer complaints involving food or beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Education
Hospitality Administration And Management
University of Scranton
Scranton, PAHigh School Diploma -
The Lewis School of Princeton
Princeton05.2014
Skills
- Venue Selection
- Team leadership and supervision
- Deadline Management
- Guest Relations
- Supplier Relations
- Schedule Management
- Brand Awareness
- Crisis Management
- Vendor coordination
- Records Management
- Event Marketing
- Social Media Management
- Budget Management
Timeline
Catering & Events Manager/Interim Club Manager
Phoenixville Country Club
03.2024 - Current
Client Relations
Nordstroms Department Store
10.2023 - 03.2024
Director of Sales and Marketing
Old York Road Country Club
05.2022 - 03.2023
Preschool Teacher
Cadence Education
09.2019 - 02.2022
Food and Beverage Coordinator
Radnor Hotel
08.2017 - 05.2019
Hospitality Administration And Management
University of Scranton
High School Diploma -
The Lewis School of Princeton
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