Laura Miles
Bethlehem
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
QA Director/Senior Community Manager
Nest in Place
Alburtis, PA
09.2020 - 02.2026
- Provided essential support to enhance efficiency in all facets of day-to-day operations.
- Provided consultation, research services and technical expertise to professionals throughout organization.
- Assisted in creating a culture of continuous improvement within the assurance department by encouraging open communication among staff members.
- Developed and nurtured relationships with clients and caregivers to enhance service delivery.
- Provided direct support and educational resources to caregivers and families for effective client care.
Resident Care Coordinator/ Med-Tech
Sacred Heart Senior Living by the Creek
Center Valley, PA
03.2012 - 09.2020
- Coordinated resident care plans, ensuring compliance with health and safety regulations.
- Managed scheduling, staffing, and budgeting effectively to optimize resource allocation across resident care activities.
- Oversaw staff training programs, improving service delivery standards.
- Led team meetings to discuss care updates and foster collaborative problem-solving.
- Tracked changes in residents' conditions closely using various assessment tools to update care plans accordingly.
Document Conversion Specialist
Berkheimer Outsourcing
Bethlehem, PA
04.2005 - 01.2011
- Executed conversion of physical documents to digital format, improving document management efficiency.
Education
High School Diploma -
Bangor Area High School
Bangor, PASkills
- Critical thinking capacity
- Team building and motivation
- Emotional intelligence
- Client service orientation
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Teamwork and collaboration
Timeline
QA Director/Senior Community Manager
Nest in Place
09.2020 - 02.2026
Resident Care Coordinator/ Med-Tech
Sacred Heart Senior Living by the Creek
03.2012 - 09.2020
Document Conversion Specialist
Berkheimer Outsourcing
04.2005 - 01.2011
High School Diploma -
Bangor Area High School