Laura Nieto M.

Responsible for providing assistance and support to customers through phone calls, emails, and chats. The main objective is to meet customer needs and effectively resolve their inquiries or issues in a friendly manner.

Team leader in charge of:

Provide training and guidance to new customer service agents and monitor and evaluate the performance of the team.

Customer service agent in charge of monitoring orders and packages through transportation companies. Provide information and guide the customer in their online shopping process. Answering calls, emails and chats. Shipping nationally and internationally. In charge of the cash count of the branch.

Customer service. Insurance sales.