Laura Sharpe
Forest City
Summary
Mobile Expert with expertise in mobile technology and latest devices, plans, and accessories. Improved customer satisfaction scores and increased sales revenue through effective troubleshooting and customer education. Demonstrated high productivity and adaptability in dynamic environments, excelling in communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Mobile Expert
T-Mobile
Carbondale
06.2025 - Current
- Assisted customers with mobile device selection and service plans.
- Communicated features and benefits of T-Mobile products to help customers make informed decisions.
- Provided technical support for mobile devices and troubleshooting assistance.
- Maintained knowledge of current promotions and service offerings at T-Mobile.
- Engaged customers warmly to foster positive relationships and enhance loyalty.
- Processed customer transactions and managed billing inquiries efficiently.
- Executed price and transaction overrides to support customer transactions.
- Handled returns and transfers
- Processed various exchanges to ensure customer satisfaction and streamline operations.
- Helped to train new team members
- Created opportunities with local events
- Make nightly deposits
- Cash handling
- Had keyholder responsibilities
Mobile Sales Associate
Cricket Wireless
Honesdale
01.2022 - 04.2025
- Assisted customers with selecting mobile devices and service plans.
- Educated customers on device features and functions.
- Processed sales transactions using point-of-sale systems.
- Managed inventory levels and organized merchandise displays.
- Provided technical support for mobile devices and services.
- Built strong customer relationships through excellent service.
- Resolved customer inquiries and issues promptly and professionally.
- Demonstrated how to use mobile devices, including downloading apps and setting up their devices
- Did inventory counts
- Managed money deposits and cash handling
- Preformed tasks with the manager as their assistant manager
- Preformed interviews with the manager
- Preformed monthly one one ones with the other associates
- Helped the manager to out reach to the community to have local events
- Trained fellow co-workers
- Made sure the store was clean and organized
Gas Station Assistant manager
Sunoco Gas Station
Honesdale
10.2022 - 04.2023
- Managed cash register operations, including processing transactions and handling cash.
- Operated fuel pumps and ensured proper fueling procedures for customers.
- Assisted customers with inquiries and resolved issues promptly and efficiently.
- Refilled customers small propane cylinders
- Maintained cleanliness and organization of the surrounding areas.
- Maintained cleanliness of the car wash
- Restocked shelves with merchandise, ensuring product availability for customers.
- Conducted routine safety checks on equipment and reported any malfunctions immediately.
Store Manager in Training
RadioShack
Harrisburg
01.2012 - 05.2014
- Assisted in training new staff on store policies and procedures.
- Managed inventory levels to ensure product availability for customers.
- Conducted daily sales reports to track performance trends in the store.
- Collaborated with team members to create a positive work environment in the store.
- Developed and implemented store policies and procedures to ensure customer satisfaction.
- Resolved conflicts between employees or customers in a professional manner.
- Developed long-term strategies for increasing profitability within the store location.
- Scheduled employee shifts to optimize sales productivity and minimize labor costs.
- Maintained cleanliness standards throughout the store by delegating duties among staff members.
- Analyzed market trends and competitor activity to identify opportunities for growth.
- Participated in weekly meetings with other store managers to discuss best practices.
- Delegated work to staff, setting priorities and goals.
Education
Wallenpaupack
Hawley, PASkills
- Mobile device troubleshooting
- Technical support
- Product knowledge
- Mobile sales techniques
- Sales strategy
- Customer relationship management
- Customer service
- Positive customer engagement
- Problem solving
- Team collaboration
- Employee training
- Effective communication
- Rapport building
- Inventory management
Timeline
Mobile Expert
T-Mobile
06.2025 - Current
Gas Station Assistant manager
Sunoco Gas Station
10.2022 - 04.2023
Mobile Sales Associate
Cricket Wireless
01.2022 - 04.2025
Store Manager in Training
RadioShack
01.2012 - 05.2014
Wallenpaupack