Laura Thompson
Hermitage
Summary
Dynamic Medical Secretary with extensive experience at Sharon Regional, excelling in appointment scheduling and patient data management. Proven ability to enhance workflow efficiency and ensure HIPAA compliance. Skilled in electronic health records and effective communication, fostering strong relationships with patients and medical staff to optimize service delivery.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Secretary
Sharon Regional
Hermitage
06.2024 - Current
- Managed patient appointment scheduling using electronic health record systems.
- Coordinated communication between patients and medical staff effectively.
- Processed incoming patient records and ensured accurate data entry.
- Maintained confidentiality of patient information in compliance with regulations.
- Assisted in preparing medical documents for physician review and patient consultations.
- Handled phone inquiries and provided information about services offered.
- Organized office supplies and maintained a clean, efficient workspace.
- Collaborated with team members to improve administrative processes and workflows.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Compiled physical and digital documents, charts, and reports.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
Radiology Assistant
UPMC Horizon
Farrell
06.2023 - 11.2023
- Compiled reports summarizing results of diagnostic imaging studies for radiologists' review and interpretation.
- Maintained accurate documentation of all patient information according to established protocols.
- Familiarity with HIPAA regulations governing privacy of health information.
- Skilled at maintaining cleanliness and orderliness in the radiology department environment.
- Developed a thorough knowledge of anatomy, pathology and physiology related to radiography procedures.
- Adept at preparing patients for radiologic procedures by explaining the procedure, positioning the patient correctly and answering questions or addressing concerns.
- Demonstrated ability to perform various clerical tasks, such as scheduling appointments and filing patient records.
- Provided excellent customer service when interacting with patients, families and other healthcare providers.
- Positioned patient on examining table and set up and adjusted equipment to obtain optimum view of specific body area as requested by physician.
- Set up examination rooms, ensuring that all necessary equipment was ready.
- Used radiation safety measures and protection devices to comply with government regulations and to ensure safety of patients and staff.
- Transported patients to or from exam rooms.
Radiology Associate
UPMC Horizon
Farrell
09.2022 - 06.2023
- Performed general administrative tasks, such as answering phones, scheduling patient appointments and pulling and filing films.
- Operated a variety of office equipment including computers, fax machines, printers and copiers.
- Greeted visitors professionally, answered questions regarding procedures or policies within the department.
- Demonstrated strong organizational skills to prioritize tasks efficiently and effectively.
- Performed administrative tasks such as filing, data entry and record keeping for radiology department.
- Created and maintained patient medical records in accordance with HIPPA regulations.
- Verified accuracy of patient demographic information prior to imaging examinations.
- Developed effective working relationships with other departments throughout the hospital.
- Maintained a clean work area that was conducive to efficient workflow in the department.
- Scheduled appointments for Radiologists using an electronic scheduling system.
- Entered patient orders into the computer system accurately while ensuring compliance with hospital protocols.
- Assisted physicians with completing diagnostic reports accurately and timely.
- Utilized electronic health records software to document patient information accurately.
- Answered incoming calls, took messages, provided basic information about services offered by the department.
- Answered telephones and directed calls to appropriate staff.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Transmitted correspondence and medical records by mail, e-mail and fax.
- Greeted visitors, ascertained purpose of visit and directed them to appropriate staff.
- Scheduled tests and procedures for patients, such as lab work and x-rays, based on physician orders.
Skills
- Equipment Maintenance
- Musculoskeletal Imaging
- Quality Assurance
- Medical terminology
- Computed Tomography
- Magnetic Resonance Imaging
- Radiation Safety
- Anatomy Knowledge
- Patient Positioning
- Emergency Radiology
- Electronic health records
- Appointment scheduling
- Patient data entry
- HIPAA compliance
- Customer service
- Office organization
- Team collaboration
- Attention to detail
- Effective communication
- Workflow optimization
- Payment collection
- Medical terminology expertise
- Medicare/Medicaid
- Phone reception
- Adaptable to change
- ICD-10 coding
Certification
CPR
Languages
Spanish
Native/ Bilingual
Timeline
Medical Secretary
Sharon Regional
06.2024 - Current
Radiology Assistant
UPMC Horizon
06.2023 - 11.2023
Radiology Associate
UPMC Horizon
09.2022 - 06.2023