LAURA WIEBOLDT
Matamoras
Summary
Dedicated healthcare professional with experience across multiple roles in fast paced clinical and long term care settings. Skilled in high volume communication, patient coordination, and responding to urgent and high stress situations with professionalism and efficiency. Demonstrates strong decision making, attention to detail, and the ability to quickly adapt to new systems and responsibilities. Known for emotional resilience, and effective teamwork.
Overview
2027
2027
years of professional experience
Work History
Lead Patient Care Technician/Office Supervisor
Pike Acupuncture & Wellness
Milford
03.2024 - Current
- Responded to high-stress situations in a fast paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple issues.
- Supports and assist license acupuncturist in delivering traditional Chinese medicine therapies.
- Great patients assist with intake, collect payments.
- Perform therapies such as, cupping, electroacupuncture, removal of needles, administer Biotherapy treatment. Apply Oxygenated Ozone therapy
- Maintain accurate patient records and documentation.
- Process and manage office correspondence, including mail, emails.
- Patient scheduling and communication.
- Assist in the completion of patient forms and ensure proper documentation of all treatments and visits.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Manage inventory and order supplies as needed.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Firehouse Support Volunteer
Port Jervis Fire Department/Howard Wheat Eng Co 4
31 Owen St Port Jervis NY
2022 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Facilitated outreach activities to build community awareness.
Residential Patient Advocate
Aim Services INC
Saratoga Springs
08.2023 - 01.2024
- Provided emotional support to patient and family during challenging medical situations, fostering trust and rapport.
- Monitored patient progress and provided emotional support.
- Entered details into computer systems and managed database of information.
- Facilitated communication between patient, family and healthcare providers to support comprehension.
- Advocated for patient rights and access to support resources in healthcare settings.
- Maintained patient records and updated electronic health systems to safeguard data.
- Promoted good oral and personal hygiene by aiding patient with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patient achieve nutritional objectives.
Overnight Shift Supervisor
Carlucci Home
Port Jervis
07.2022 - 09.2023
- Oversaw compliance with local, state, and federal regulations, ensuring all employees adhered to proper protocols during overnight operations.
- Streamlined communication lines between cross-functional teams working different shifts, building stronger collaboration between workers across various schedules.
- Ability to remain calm under pressure while responding to emergencies, assess situations quickly.
- Provide compassionate support during end of life care, to patients as well as provide emotional support for residents, families and staff.
- Maximized productivity with efficient scheduling of staff breaks and task rotation during the overnight shift.
- Trained new employees on company policies and procedures, ensuring they were prepared to excel in their roles from day one.
- Monitored employee performance regularly, providing constructive feedback and implementing corrective actions as needed.
- Resolved employee conflicts swiftly, fostering a positive work environment for all staff members.
- Enhanced team efficiency by consistently delegating tasks and monitoring progress throughout the overnight shift.
- Increased overall resident well-being through close monitoring of physical health concerns and emotional needs.
- Collaborated with healthcare professionals to provide comprehensive support for residents with complex needs.
- Served as an advocate for resident rights, addressing any concerns promptly while maintaining confidentiality when necessary.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Developed individual care plans for clients based on specific needs.
Insurance Authorization Specialist
Bon Secour Hospital
Port Jervis
05.2013 - 10.2016
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Developed strong working relationships with physicians' offices resulting in a smoother flow of required documents when submitting requests.
- Coordinated pre-authorization requirements for medical treatments or services, enhancing overall patient experience before appointments.
- Managed high-volume caseloads to meet strict submission deadlines, prioritizing tasks accordingly.
- Reduced claim denials by diligently reviewing and correcting errors in authorization submissions.
- Resolved complex authorization issues, working closely with patients and insurance companies to find solutions.
- Assisted patients in understanding their coverage benefits, guiding them through the financial aspects of their care journey.
- Maintained comprehensive knowledge of various insurance plans, ensuring accurate information was provided during the authorization process.
- Verified eligibility and compliance with authorization requirements for service providers.
Direct Support Professional
Crystal Run Village
Middletown, NY
09.2009 - 05.2013
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Recorded status and duties completed in logbooks for management.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms..
- Cared for clients with diagnoses such as developmental disabilities, diabetes, Parkinson's disease and muscular dystrophy.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Remained calm during high stress, critical situations, demonstrating sustained focus and problem solving in real time.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
Volunteer Firefighter
Port Jervis Fire Department
31 Owen St
11.1997 - 2006
- Administered first aid and conducted emergent response management.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Assisted in prevention of fires through public education programs.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Contributed to fire investigation reports and provided testimony in court.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Prepared incident reports detailing personnel, location and results of each call.
- Assisted with regular maintenance of firefighting equipment.
Education
Diploma -
Port Jervis High School
Port Jervis06-2000
Certification - Certified Nursing Assistant
Silhouette Nursing Assistance
Middletown NY2001
No Degree - Associates Of Applied Science in Medical Assisting
Kaplan University
Davenport, IASkills
- Friendly and Outgoing Attitude
- Adaptability
- Problem Solving Skills
- Excellent Communication Skills
- Clinical judgment
- Multitasking Skills
- Knowledge of Office Systems
- Medical Terminology Anatomy
- Documentation accuracy
- Healthcare administration
- Electronic health records
- Verbal communication
- Multitasking & prioritization
- Ability to work effectively under stress
- Attention to detail
- Quick learner with strong adaptability
- Able to demonstrate conflict resolution and de-escalation
Timeline
Lead Patient Care Technician/Office Supervisor
Pike Acupuncture & Wellness
03.2024 - Current
Residential Patient Advocate
Aim Services INC
08.2023 - 01.2024
Overnight Shift Supervisor
Carlucci Home
07.2022 - 09.2023
Insurance Authorization Specialist
Bon Secour Hospital
05.2013 - 10.2016
Direct Support Professional
Crystal Run Village
09.2009 - 05.2013
Volunteer Firefighter
Port Jervis Fire Department
11.1997 - 2006
Firehouse Support Volunteer
Port Jervis Fire Department/Howard Wheat Eng Co 4
2022 - Current
Diploma -
Port Jervis High School
Certification - Certified Nursing Assistant
Silhouette Nursing Assistance
No Degree - Associates Of Applied Science in Medical Assisting
Kaplan University