Summary
Overview
Work History
Education
Skills
Timeline
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Laure Richison

Glen Rock

Summary

Dynamic Restaurant General Manager with a proven track record at Marta Fine Food & Spirits, excelling in operations management and guest relations. Enhanced profitability through data-driven menu adjustments and fostered a motivated team by prioritizing staff training. Skilled in POS management, team scheduling and adept at maintaining high service standards, ensuring exceptional guest experiences.

Overview

10
10
years of professional experience

Work History

Restaurant General Manager

Marta Fine Food & Spirits
06.2024 - Current
  • Trained and mentored staff on best practices in customer service and operational procedures.
  • Analyzed sales data to identify trends, driving menu adjustments for improved profitability.
  • Oversaw compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.

Restaurant Floor Manager

Foreman Wolf
05.2022 - 06.2024
  • Supervised daily operations, ensuring consistent service quality and adherence to restaurant standards.
  • Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
  • Resolved customer issues promptly, maintaining positive relationships and encouraging repeat business.
  • Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.

Restaurant General Manager

Alfred Restaurant Group
01.2021 - 05.2022
  • Managed product ordering, employee reviews, training, and schedules.
  • Managed a diverse team fostering a positive work environment and high employee satisfaction.
  • Formulated standard operating procedures to streamline day-to-day business and behind the scenes practices.
  • Directed daily operations to ensure exceptional guest experiences and efficient service delivery.

Private Dining Sales Manager

Atlas Restaurant Group
09.2018 - 01.2021
  • Developed and executed tailored private dining proposals to enhance client satisfaction.
  • Managed logistics for private events, ensuring seamless execution from planning to completion.
  • Collaborated with culinary team to design innovative menus aligned with client preferences.
  • Streamlined booking processes, improving response times and overall client experience.
  • Coordinated with vendors to secure necessary resources for successful private dining events.
  • Maintained detailed records of all event correspondence, documentation, and financial transactions for accurate reporting purposes.
  • Increased private dining sales by 2.5% by cultivating strong relationships with clients and providing personalized service.

Floor/Bar Manager

Atlas Restaurant Group
08.2015 - 09.2018
  • Learned operational procedures for managing bar inventory and supplies.
  • Assisted in developing cocktail menus and drink specials to enhance customer experience.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Gained knowledge in maintaining cleanliness and organization of the bar area.
  • Supported bar staff by providing training on drink recipes and service standards.
  • Adapted quickly to high-pressure environments during peak service hours.

Education

No Degree - Spanish

University of Maryland, College Park
College Park, MD

Skills

  • Staff scheduling
  • Operations management
  • Food safety
  • Guest relations
  • Reservation management
  • Wine pairing
  • POS system
  • Service standards
  • Supervisory skills

Timeline

Restaurant General Manager

Marta Fine Food & Spirits
06.2024 - Current

Restaurant Floor Manager

Foreman Wolf
05.2022 - 06.2024

Restaurant General Manager

Alfred Restaurant Group
01.2021 - 05.2022

Private Dining Sales Manager

Atlas Restaurant Group
09.2018 - 01.2021

Floor/Bar Manager

Atlas Restaurant Group
08.2015 - 09.2018

No Degree - Spanish

University of Maryland, College Park

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Laure Richison