Laurel Drayer
Millerton
Summary
Dynamic Pharmacy Technician with proven expertise at Rite Aid in optimizing workflows and enhancing customer service. Skilled in problem-solving and maintaining confidentiality, I trained new staff and ensured accurate medication dispensing. Committed to improving operational efficiency while delivering exceptional support to customers and healthcare providers.
Personable and dedicated with keen eye for detail and proactive approach. Possesses foundational knowledge in pharmaceutical terminology and drug interactions, along with excellent organizational and data entry skills. Committed to ensuring accurate medication dispensing and enhancing patient care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Rite Aid
08.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
High School Diploma -
Williamson
Tioga06-2019
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- New hire onboarding
- Customer service
- Prioritization and organization
- Cash register operations
- Team coordination
- Resolving complaints
- Equipment cleaning and maintenance
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Rite Aid
08.2022 - Current
High School Diploma -
Williamson
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