Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurel Kracht

Pittsburgh

Summary

Dynamic team leader and adept worker in multiple kinds of food service restaurants, renowned for exceptional customer service management and cash handling skills. Elevated customer satisfaction through innovative solutions and efficient service. Proven track record in training and mentoring, enhancing team performance. Excelled in fast-paced environments, consistently delivering top-notch dining experiences.

Overview

6
6
years of professional experience

Work History

Food Runner

Del Frisco's Double Eagle Steakhouse
04.2023 - Current
  • Greeting customers and provided outstanding customer service.
  • Assisting with bussing tables and cleaning up spills.
  • Assisting wait staff with timely food delivery and guest requests.
  • Establish rapport with customers by providing friendly and attentive service.
  • Monitoring food and beverage supplies, assisting with restocking when needed.
  • Serving food and beverages promptly with focused attention to customer needs.

Shift Leader / Boba Barista

Fuku Tea
08.2022 - 04.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Controlled line and crowd with quick, efficient service.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Food Service Worker

Captain Bob's Seafood
06.2019 - 08.2022
  • Broiled, fried, and prepared food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.

Education

Bachelor of Arts - English Literature

University of Pittsburgh
Pittsburgh

High School Diploma -

Lehigh Valley Charter High School For The Arts
Bethlehem, PA
06-2021

Skills

  • Team member support
  • Customer service management
  • Positive attitude
  • Dining room assistance
  • Quick learner
  • Training and mentoring
  • Issue resolution
  • Cash handling

Timeline

Food Runner

Del Frisco's Double Eagle Steakhouse
04.2023 - Current

Shift Leader / Boba Barista

Fuku Tea
08.2022 - 04.2023

Food Service Worker

Captain Bob's Seafood
06.2019 - 08.2022

Bachelor of Arts - English Literature

University of Pittsburgh

High School Diploma -

Lehigh Valley Charter High School For The Arts

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Laurel Kracht