Laurel Marcum
Bristol
Summary
Dynamic Funding Manager with a proven track record at National Seating and Mobility, Inc., skilled in optimizing resource allocation and enhancing operational efficiency. Adept at team building and effective communication, I led initiatives that improved turnaround times and accuracy, while fostering a collaborative environment that maximized performance and engagement.
Overview
22
22
years of professional experience
Work History
Funding Manager
National Seating and Mobility, Inc.
04.2015 - Current
- Developed funding strategies to optimize resource allocation and enhance operational efficiency.
- Collaborated with cross-functional teams to align funding initiatives with organizational goals.
- Trained staff on best practices in funding management to enhance team performance.
- Led initiatives to streamline funding processes, resulting in improved turnaround times and accuracy of submissions.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and clients.
- Maximized performance by monitoring daily activities and mentoring team members.
Billing Manager
Nexus Medical
03.2010 - 04.2015
- Managed billing operations, ensuring timely and accurate invoicing processes.
- Led a team to streamline billing procedures, enhancing overall efficiency.
- Developed and implemented training programs for staff on billing software systems.
- Analyzed billing discrepancies, providing solutions to reduce errors and improve accuracy.
- Oversaw monthly financial reporting, ensuring compliance with company policies and regulations.
- Reviewed billing problems, researched issues, and resolved concerns.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
Customer Care Representative
Seventh Street Medical Supply
03.2003 - 03.2010
- Resolved customer inquiries and complaints efficiently, enhancing satisfaction and retention rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Implemented streamlined processes for handling customer requests, reducing response times significantly.
- Conducted training sessions on product knowledge and customer engagement techniques, elevating team performance.
- Completed customer intake, Insurance and invoice billing, and call follow up.
Education
Required
Pennsbury High School
Fairless Hills06-2002
Skills
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Partnership building
- Organizational skills
- Effective communication
- Team building
- Self motivation
Timeline
Funding Manager
National Seating and Mobility, Inc.
04.2015 - Current
Billing Manager
Nexus Medical
03.2010 - 04.2015
Customer Care Representative
Seventh Street Medical Supply
03.2003 - 03.2010
Required
Pennsbury High School
Similar Profiles
Susan GarchitorenaSusan Garchitorena
Customer Service Specialist at National Seating and MobilityCustomer Service Specialist at National Seating and Mobility
Scott FritzScott Fritz
Senior Service Technician at National Seating an MobilitySenior Service Technician at National Seating an Mobility
Anthony WheelerAnthony Wheeler
Access Technician at National Seating And MobilityAccess Technician at National Seating And Mobility
Rachel Sara WilsonRachel Sara Wilson
Aftercare Coordinator at Sovereign Network GroupAftercare Coordinator at Sovereign Network Group
Al Jaber Ahmed RummanAl Jaber Ahmed Rumman
Warehouse Operator at Real Wrap companyWarehouse Operator at Real Wrap company