Lauren Billet
Nazareth
Summary
Motivated Crew Member with extensive experience in fast-paced environments. Proven expertise in customer service, teamwork, and effective problem-solving. Recognized for strong availability, maintaining exceptional cleanliness and organization standards. Delivered quality service through efficient and friendly support to both customers and team members.
Overview
4
4
years of professional experience
Work History
Crew Member at So Fun Yogurt
Joseph Horvath
Nazareth
05.2021 - Current
- Mentored newly hired crew members to prepare each for job roles.
- Delivered exceptional customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted in training new crew members on operational procedures.
- Managed inventory levels and restocked supplies as needed.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
BBA - Business Communication
Kutztown University of Pennsylvania
Kutztown, PA05-2028
High School Diploma -
Nazareth Area High School
Nazareth PA 06-2024
Skills
- Customer service
- Public speaking
- Inventory management
- Time management
- Effective communication
- Employee training
References
References available upon request.
Timeline
Crew Member at So Fun Yogurt
Joseph Horvath
05.2021 - Current
BBA - Business Communication
Kutztown University of Pennsylvania
High School Diploma -
Nazareth Area High School
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