Lauren Boscola
Perkasie
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Animal and Customer Care Technician
Bucks County SPCA
12.2023 - Current
- Coordinated closely through oral and written communication with all other departments to provide seamless animal care.
- Handled escalated calls calmly and effectively, helping dissatisfied customers through genuine care and resolution efforts.
- Maintained high-quality service standards through consistent adherence to company policies and procedures.
Animal Educator
Six Flags Great Adventure
05.2023 - 10.2023
- Presented academic material to schools or other large groups with colleagues to educate and enhance the learning experience.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Maintained excellent recording keeping using the ZIMS program to monitor animal.
- Coordinated with colleagues and other departments to monitor inventory and replenish supply.
Stock and Customer Service Associate
Altomonte's Italian Market ,
04.2018 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Bachelor of Science - Biology
Delaware Valley University
Doylestown, PA05-2023
Skills
- Customer service
- Time management
- Organization
- Problem resolution
- Excellent communication
- Data entry
- Teamwork and collaboration
- Punctuality and reliability
Timeline
Animal and Customer Care Technician
Bucks County SPCA
12.2023 - Current
Animal Educator
Six Flags Great Adventure
05.2023 - 10.2023
Stock and Customer Service Associate
Altomonte's Italian Market ,
04.2018 - 04.2021
Bachelor of Science - Biology
Delaware Valley University
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