Lauren Brewer
Pittsburgh
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Catering Coordinator
Panera
10.2022 - Current
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Executed preparation of product according to recipe and in compliance with allergen and sanitation standards.
Business Owner/Operator
SugarChef Culinary
08.2019 - Current
- Placed orders to restock items before supplies ran out.
- Collaborated with staff members to create meals for large banquets.
- Mentored kitchen staff at all levels to prepare each for demanding roles.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Developed and cooked memorable dishes that brought new customers into establishment.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Collaborated with other personnel to produce and modify menus and selections.
School Aide
Penn Hills School District
09.2017 - 06.2019
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored student classroom and outdoors activities to promote student safety.
Cafe Server
Presbyterian Senior Care
11.2013 - 04.2016
- Delivered food to guest tables with timeliness and efficiency.
- Stored food in storage areas and designated containers to prevent cross-contamination and spoilage.
- Used standard formulas and recipes to prepare food items such as pastries, sandwiches and salads.
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
Restaurant Manager
Silver Diner
08.2003 - 05.2004
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
Restaurant Manager
The Original Fish Market
08.2001 - 08.2003
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Cross-trained crew members on different duties to increase coverage.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Monitored employee food handling, safety and uniform requirements.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Checked and monitored inventory levels to reorder items.
Education
Associate of Arts - Culinary Arts
The Culinary Institute of America
Hyde Park, NY05.2001
High School Diploma -
Oakland Catholic High School
Pittsburgh, PA05.1999
Skills
- Menu Planning
- Food Preparing, Plating and Presentation
- Creative Thinking
- Cake and Pastry Decoration
- Time Management
- Customer Service
- Food Safety Knowledge
- Organizational Skills
Certification
- Serv-Safe License - 2001-current
- Licensed with ACHD - current
Timeline
Catering Coordinator
Panera
10.2022 - Current
Business Owner/Operator
SugarChef Culinary
08.2019 - Current
School Aide
Penn Hills School District
09.2017 - 06.2019
Cafe Server
Presbyterian Senior Care
11.2013 - 04.2016
Restaurant Manager
Silver Diner
08.2003 - 05.2004
Restaurant Manager
The Original Fish Market
08.2001 - 08.2003
Associate of Arts - Culinary Arts
The Culinary Institute of America
High School Diploma -
Oakland Catholic High School
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