Lauren Brown
Philadelphia,PA
Summary
Diligent and adaptable professional with extensive experience in customer service, hospitality, and communication, seeking a rewarding opportunity to utilize previously acquired skills and knowledge in a dynamic and challenging environment.
Overview
5
5
years of professional experience
Work History
Server, Trainer, Server Assistant, Host
Iron Hill Brewery
11.2021 - Current
- Engaged and thrived in competitive sales and membership sign-ups, demonstrating persuasive communication skills
- Ensured cleanliness and organization within the restaurant, maintaining high standards of hygiene and presentation
- Developed and maintained relationships with regular customers, enhancing customer satisfaction and loyalty
- Collaborated with cross-functional teams to plan and execute events and promotions, showcasing teamwork and coordination abilities
Web Consultant
As One Wellness
08.2020 - Current
- Collaborated with business owner to brainstorm ideas and enhance the company's online presence
- Proofread and optimized website content to improve readability and search engine visibility
- Curated visually appealing images to align with brand identity and attract potential clients
- Promoted business resources effectively, demonstrating marketing and promotional skills.
Head Hostess and Server
Safran Turney Hospitality
07.2020 - 08.2021
- Managed reservations and seating using OpenTable, ensuring efficient utilization of restaurant space
- Provided excellent customer service by greeting guests, presenting menus, and addressing inquiries
- Trained new staff on restaurant procedures and menu items, fostering a positive work environment
- Demonstrated versatility by serving as Head Hostess at Bud & Marilyn's and Little Nonna's, and as a Server at The Lawn at Loveluck
Camp Counselor
Philadelphia Parks & Recreation
06.2019 - 08.2019
- Supervised recreational activities and ensured adherence to safety protocols, prioritizing the well-being of participants
- Organized and led various recreational activities to engage, entertain, and educate camp attendees
- Effectively managed daily operations of the recreational facility, demonstrating leadership and organizational skills
Crew Member
The Dell Music Center
06.2019 - 08.2019
- Provided excellent customer service by greeting patrons and assisting with seating arrangements
- Resolved customer concerns and ensured a positive experience during entertainment events
- Managed cash transactions accurately and efficiently, demonstrating strong attention to detail
Education
Bachelor of Arts in Communication -
West Chester University of Pennsylvania
West Chester, PA12.2023
High School Diploma -
Science Leadership Academy
Philadelphia05.2019
Skills
- Proficient in Microsoft Word & PowerPoint for presentations and documentation
- Experienced in data entry and analysis, ensuring accuracy and efficiency in tasks
- Exceptional customer service and hospitality skills, fostering positive relationships with clients and customers
- Strong organizational and communication abilities, both verbal and written
- Demonstrated teamwork and collaboration in diverse work environments
- Sales experience with proven track record of achieving targets and driving revenue
Extracurricular Activities
Volunteer Work: Engaged in various community service activities including Philabundance, Safe Harbor, PECO Holiday Event Team, and Manna On Main
Clubs and Programs: Actively participated in The Franklin Institute STEM Scholars Program, Black Student Union, LGBTQ Alliance, Students For Sustainable Action, and Crochet Club (Creator: Initiated and led a college crochet club, showcasing leadership and creativity)
Languages
Spanish
Limited Working
Timeline
Server, Trainer, Server Assistant, Host
Iron Hill Brewery
11.2021 - Current
Web Consultant
As One Wellness
08.2020 - Current
Head Hostess and Server
Safran Turney Hospitality
07.2020 - 08.2021
Camp Counselor
Philadelphia Parks & Recreation
06.2019 - 08.2019
Crew Member
The Dell Music Center
06.2019 - 08.2019
Bachelor of Arts in Communication -
West Chester University of Pennsylvania
High School Diploma -
Science Leadership Academy
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