Lauren Connolly
Pittsburgh
Summary
Dynamic Assistant Manager at Supercuts with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in appointment scheduling and conflict resolution, I excel in supporting staff and managing inventory. Committed to fostering a collaborative team environment, I drive performance improvements and ensure compliance with health and safety practices.
I have a proven track record of experience, excellence, and over achievement.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Supercuts
2008 - Current
- Assisted in scheduling appointments and managing client flow to enhance customer satisfaction.
- Supported stylists by maintaining cleanliness and organization of workstations and tools.
- Managed inventory levels and restocked supplies to ensure operational efficiency.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
Education
No Degree - Cosmetologist
North Hills Beauty Academy
Pittsburgh, PAHigh School Diploma - Normal High School
North Hills High-school
Pittsburgh, PA06.2000
Skills
- Customer service
- Appointment scheduling
- Inventory management
- Client relationship management
- Operational efficiency
- Workstation organization
- Staff support and training
- Quality assurance processes
- Conflict resolution
- Time management
- Compliance adherence
- Performance tracking
- Sales support strategies
- Health and safety practices
- Team collaboration techniques
- Data entry accuracy
- Marketing support initiatives
- Product knowledge enhancement
- Process improvement
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
- Retail operations management
- Strategic planning
- Staff development
- Sales growth
- Policy enforcement
- Orientation and training
- Sales reporting
- Employee performance evaluations
- Employee performance evaluation
- Project management abilities
- Performance reviewing
- Cost reduction
- Cost control
- Project management
- Schedule oversight
- Negotiation
- Meeting facilitation
- Business development
- Promotional planning
- Consulting
- Product branding
- Contract management
- Corporate social responsibility
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Scheduling and planning
- Workplace safety compliance
- Employee supervision
- Coaching and mentoring
- Recruitment and hiring
- Product and service sales
- Process improvement strategies
- Financial reporting
- Performance evaluation
- Compliance
- Vendor relationship management
- Marketing
- Sales monitoring
- Marketing tactics
- Policy administration
- Team motivation techniques
- Business development understanding
- Rewards program oversight
- Orientating and training
- Employee engagement
- Closing oversight
Additional Information
I have been behind the chair with over 30 years of experience. I am the top 5 stylists in my company with documentation to showcase. I have successfully been the assistant manager in the top producing salon within supercuts pa for the past 18, almost 19, years. I go above and beyond for every single person I have cultivated in this industry. I believe in the science of hair and the fostering of relationships. I am proud of what ai have achieved so far, and I am looking forward to take the next step in my career.
Timeline
Assistant Manager
Supercuts
2008 - Current
No Degree - Cosmetologist
North Hills Beauty Academy
High School Diploma - Normal High School
North Hills High-school