Lauren Dontell
Red Lion
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Shippensburg Animal Hospital
03.2024 - 01.2025
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
Shift Supervisor
CVS Pharmacy
01.2022 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between employees to maintain positive and productive work environments.
Pharmacy Technician
CVS Pharmacy
06.2021 - 01.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
Cashier
CVS Pharmacy
01.2021 - 06.2021
- Performed cash, card and check transactions to complete customer purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Hostess
Tapenade Bistro
07.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered phone calls to take orders, give information and document reservations.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Science - Veterinary Nursing
Wilson College
Chambersburg, PASkills
- Money Transfers
- Business Administration
- Time Management
- Cost Savings
- Store Opening and Closing
- Critical Thinking
- Active Listening and Communication
- Retail Merchandising
- Client communication
- Multitasking Abilities
- Customer service
Education
Chambersburg, PA,Bloomsburg, PA
Contact
Red Lion, PA 17356
Timeline
Veterinary Assistant
Shippensburg Animal Hospital
03.2024 - 01.2025
Shift Supervisor
CVS Pharmacy
01.2022 - 04.2023
Pharmacy Technician
CVS Pharmacy
06.2021 - 01.2022
Cashier
CVS Pharmacy
01.2021 - 06.2021
Hostess
Tapenade Bistro
07.2019 - 03.2020
Bachelor of Science - Veterinary Nursing
Wilson College
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