Lauren Gillin
Shavertown
Summary
Licensed Adjuster proficient in managing intricate litigated claims throughout North Carolina, West Virginia, and Georgia. Expertise in liability determination and negotiation, with successful settlements as high as three million dollars. Recognized for achieving results under pressure. Willing to relocate for career advancement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Liability Claims Adjuster Litigated Complex Claims
State Farm
05.2023 - Current
- Managed complex third-party litigated claims across New Jersey, Connecticut, Georgia, North Carolina, and West Virginia.
- Handled personal lines policies, including boat owners and business commercial policies.
- Processed claims from inception to completion, including reservation of rights issuance, mediations, negotiations, documentation, and settlement.
- Achieved successful outcomes without cases proceeding to trial or receiving defense verdicts.
Claims Associate
Berkshire Hathaway Guard Insurance Company
09.2022 - 05.2023
- Executed claim handling consistent with client policies and regulatory standards.
- Developed and implemented strategic plans for claims management per corporate guidelines.
- Performed detailed claim analyses to determine accurate assessments.
- Processed payments for medical expenses and income replacement efficiently.
- Resolved lost time workers compensation claims, managing complex cases effectively.
Online Store Owner and Manager
Sold on Facebook Market Place
10.2021 - 05.2023
- Performed market analysis to clean, list, and price goods strategically.
- Negotiated customer service interactions to resolve issues swiftly.
- Facilitated timely shipment of items, verifying receipt with customers.
- Secured a five-star rating through consistent quality and responsiveness.
Patient Access Rep
Geisinger
08.2022 - 09.2022
- Created patient accounts for billing, ensuring accurate collection of co-pays and dues.
- Coordinated ER and outpatient admissions, overseeing registration processes and maintaining patient charts.
- Managed high-volume call center operations, providing efficient and timely service to patients.
Auto Apprentice (non-paid Roll)
Shamrock Auto
07.2022 - 08.2022
- Assisted automotive mechanics with diagnostics, maintenance, and repairs to enhance service quality.
- Maintained high standards of customer service in a fast-paced environment.
- Ordered parts and negotiated estimates with local auto body shops efficiently.
- Utilized data systems to generate accurate estimates, including Car-Part.com and LKQonline.com.
Caretaker/Life Assistant
Kelly Price
05.2008 - 10.2021
- Transferred immobile individuals between locations, such as from chair to bed.
- Managed schedules, including medication administration and doctor appointment tracking.
- Provided empathetic support and companionship to sick and disabled individuals.
- Maintained high standards of care through meticulous attention to detail and open communication.
Education
B.S - Allstate Auto Knowledge Library
Keystone College
La Plume, Pa01.2008
Skills
- Call Center Atmosphere Work
- Time management
- Workers' compensation law
- Organizational skills
- Customer service
- Computer skills
- Negotiation
- Litigation
- Investigative
- Call center
- Liability Claims
- Settlements
Certification
- Property & Casualty License
- DHS Texas All Lines License
Links
linkedin.com/in/lauren-gillin-3b8456247
Timeline
Liability Claims Adjuster Litigated Complex Claims
State Farm
05.2023 - Current
Claims Associate
Berkshire Hathaway Guard Insurance Company
09.2022 - 05.2023
Patient Access Rep
Geisinger
08.2022 - 09.2022
Auto Apprentice (non-paid Roll)
Shamrock Auto
07.2022 - 08.2022
Online Store Owner and Manager
Sold on Facebook Market Place
10.2021 - 05.2023
Caretaker/Life Assistant
Kelly Price
05.2008 - 10.2021
B.S - Allstate Auto Knowledge Library
Keystone College