Lauren Glaser
Butler
Summary
Personable and compassionate individual dedicated to providing quality client care in healthcare settings, and emphasizing importance of client comfort while adhering to safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Independence Health System
09.2022 - Current
- Delivered quality customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
Bartender
Prestwick Country Club
04.2021 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Lifeguard
Ocean Lakes Family Campground
05.2020 - 10.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Nursing
Citizens School of Nursing
Tarentum, PA05-2025
High School Diploma -
Butler Area Senior Highschool
Butler, PA06-2017
Skills
- Problem-solving
- Conflict resolution
- Technical troubleshooting
- Time management
Certification
American Heart Association Basic Life Support Certification
- Expires 08/2025
Timeline
Customer Support Specialist
Independence Health System
09.2022 - Current
Bartender
Prestwick Country Club
04.2021 - 08.2022
Lifeguard
Ocean Lakes Family Campground
05.2020 - 10.2020
American Heart Association Basic Life Support Certification
- Expires 08/2025
Nursing
Citizens School of Nursing
High School Diploma -
Butler Area Senior Highschool
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