Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Jackson

Harrisburg

Summary

Professional and proactive individual with 10+ years of experience in over-the-phone technical support as well as in-person communications. Looking for advancement in the clerical and office administrative field. Excellent track record in delivering quality support service and professionalism in the customer service/office management industry.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

11
11
years of professional experience

Work History

MDJ Office Manager

Dauphin County Harrisburg
10.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

MDJ Criminal Clerk/Clerk

Dauphin County, Harrisburg
06.2022 - 10.2024
  • Assisted/answered phone calls for individuals by providing information in regard to citations, restitution, and fines
  • Handled cash/check payments at window kiosk
  • Filing
  • Bank deposits
  • Entered criminal complaints and/or affidavits
  • Scheduled preliminary hearings

Teachers Assistant

Harrisburg School District, Harrisburg
10.2021 - 06.2022
  • Assisted primary educational instructor with autistic students with academic and behavioral practices

Customer Service Representative

Capital BlueCross, Harrisburg
09.2016 - 07.2021
  • Answered inbound calls to individuals with health benefits.
  • Provided information in regard to benefits, claims, and billing.

Customer Service Representative

Maximus Inc, Harrisburg
09.2014 - 09.2016
  • Enrolled individuals in waivers for home health care

Education

No Degree - Criminology

Indiana University of Pennsylvania
Indiana, PA

High School -

Harrisburg High School
Harrisburg, PA
06.2004

Skills

  • Microsoft software proficient
  • Ulysses trained in the customer service industry
  • Scheduling and calendar management
  • Bookkeeping
  • Clerical support
  • Mail handling
  • Inventory control
  • Staff management
  • Financial reporting
  • Customer relations
  • Supply management
  • Task delegation

Timeline

MDJ Office Manager

Dauphin County Harrisburg
10.2024 - Current

MDJ Criminal Clerk/Clerk

Dauphin County, Harrisburg
06.2022 - 10.2024

Teachers Assistant

Harrisburg School District, Harrisburg
10.2021 - 06.2022

Customer Service Representative

Capital BlueCross, Harrisburg
09.2016 - 07.2021

Customer Service Representative

Maximus Inc, Harrisburg
09.2014 - 09.2016

No Degree - Criminology

Indiana University of Pennsylvania

High School -

Harrisburg High School

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Lauren Jackson