Lauren Jorgensen
Philadelphia
Summary
Experienced in developing and maintaining comprehensive resident care plans tailored to individual needs. Supervised direct care staff, assigning tasks and evaluating performance to ensure high-quality service delivery. Established effective communication channels with family members to address concerns and enhance the overall care experience. Proven ability to manage operational aspects of programs, including scheduling and incident reporting, while fostering a collaborative team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Home Manager
Barc Developmental Services
Quakertown
05.2020 - 11.2023
- Communicated effectively with residents' family members about their loved one’s condition or any changes made in the care plan.
- Supervised direct care staff on shift including assigning tasks, evaluating performance, coaching, mentoring and disciplining when necessary.
- Responded promptly to complaints from family members or visitors concerning service issues or concerns.
- Developed and maintained a comprehensive resident care plan to meet the individual needs of each resident.
- Ensured proper documentation of medical records, incident reports, and other pertinent information related to resident care.
Assistant Program Manager
Barc Developmental Services
Quakertown
03.2017 - 05.2020
- Developed and maintained relationships with key stakeholders to ensure successful implementation of the program.
- Managed day-to-day operations of the program including budgeting, scheduling, staffing.
- Developed training materials for new staff members on how to utilize various tools used in managing the program.
Education
Bachelor of Arts - Music Performance
Cedar Crest College
Allentown, PA05-2013
Master of Arts - Music Therapy
University of Boston
Boston, MASkills
- Care plan development
- Incident reporting
- Staff supervision
- Effective communication
- Team leadership
- Time management
- Resident assessment
- Person-centered care plans
- Developmental disorders
- Menu planning
Certification
- CPR/First aid
- Residential and vocation support trainings for adults with intellectual disabilities
Affiliations
- Section Leader for Altos in Lehigh Valley Chorale from 2022-present
- Participated in Mommy and Me music class teaching children music from ages 2-8. Provided music therapy
Advocating
- I am very passionate about advocating for adults and children with intellectual disabilities!
References
References available upon request.
Timeline
Residential Home Manager
Barc Developmental Services
05.2020 - 11.2023
Assistant Program Manager
Barc Developmental Services
03.2017 - 05.2020
Bachelor of Arts - Music Performance
Cedar Crest College
Master of Arts - Music Therapy
University of Boston