Lauren McCabe
Norristown
Summary
Dynamic Program Support Specialist with proven expertise in data entry and document management at PA CareerLink® Montgomery County. Adept at enhancing program effectiveness through community engagement and timely report generation. Recognized for exceptional communication skills and a commitment to delivering high-quality service in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Program Support Specialist
PA CareerLink® Montgomery County / MontcoWorks
Norristown
06.2024 - 06.2025
- Supported oversight functions for PA CareerLink® Montgomery County and MontcoWorks through community engagement and effective survey administration.
- Executed data entry across multiple systems, ensuring timely report submissions.
- Performed clerical tasks, including document organization and maintenance of accurate records.
- Engaged community members to enhance program effectiveness and service delivery.
- Organized electronic documents to improve accessibility of critical information.
Office Assistant
Advocare Pulmonary and Sleep Specialists
Exton
04.2024 - 05.2025
- Retrieved and input patient demographics into electronic medical records for timely billing.
- Assisted patients and callers in call center with professionalism and courtesy.
- Maintained positive patient interactions through effective phone etiquette.
- Communicated accurately using medical terminology with patients and healthcare providers.
- Collaborated with medical staff to enhance patient service delivery.
- Provided administrative support by maintaining patient records and ensuring accurate data entry.
Patient Care Assistant
Suburban Community Hospital
East Norriton
07.2022 - 12.2022
- Facilitated activities of daily living for patients to enhance comfort and independence.
- Delivered basic nursing care across all patient populations.
- Collaborated with charge nurse to maintain a safe healthcare environment.
- Provided high-level care in ICU, emergency, and telemetry units.
- Maintained current BLS certification through American Heart Association.
- Pursued further education by completing CNA course in December 2022.
Patient Admissions/Emergency Department Registrar
Suburban Community Hospital
East Norriton
05.2020 - 07.2022
- Performed timely and accurate check-in/registration including departmental notification of patient arrival of all patient types providing warm, friendly and empathetic customer service.
- Completed insurance verifications along with co-pay details, prior authorizations, patient referrals and capitations at time of registration.
- Processed patient co-pays and billing payments within Epic.
- Scheduled outpatient appointments.
- Aided in patient billing questions.
- Conducted research for prior hospitalization records and account folders.
- Assisted family members during patient admissions.
National Customer Service Advocate
Universal Atlantic Systems
Paoli
04.2018 - 03.2020
- Provided professional and proper response to 'outside of the box' customer related inquiries for accounts as required.
- Managed customer retention efforts and negotiation.
- Assigned to research and resolve a myriad of customer calls and emails.
- Maintained accurate and concise customer account notes.
- Presented each customer case with detailed documentation to the executive management team.
- Ensured customer satisfaction and company profitability by consistently adhering to policies and procedures established by the department and the organization.
- Performed special projects and all other duties as assigned.
Senior Customer Support Specialist
hibu
King of Prussia
10.2010 - 03.2018
- Provided top-tier support to customers and internal sales staff.
- Managed a high volume, precisely documented workload in a deadline driven environment.
- Served as a direct point of contact for presidential, third party, legal and BBB level concerns including effective communication with executive Management.
- Assigned as a designated mentor for new hires ensuring quality training experience.
- Aided in quality assurance development and adherence striving for an overall exceptional customer service experience.
Education
CNA course -
Dotlen School of Science
12.2022
Skills
- Data entry
- Report generation
- Document management
Timeline
Program Support Specialist
PA CareerLink® Montgomery County / MontcoWorks
06.2024 - 06.2025
Office Assistant
Advocare Pulmonary and Sleep Specialists
04.2024 - 05.2025
Patient Care Assistant
Suburban Community Hospital
07.2022 - 12.2022
Patient Admissions/Emergency Department Registrar
Suburban Community Hospital
05.2020 - 07.2022
National Customer Service Advocate
Universal Atlantic Systems
04.2018 - 03.2020
Senior Customer Support Specialist
hibu
10.2010 - 03.2018
CNA course -
Dotlen School of Science
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