Lauren McDade
Pittsburgh
Summary
Dedicated and skilled server with extensive experience in providing exceptional customer service in high-end restaurant settings. Committed to creating a welcoming and memorable dining experience by prioritizing personalized service and anticipating guests' needs, ensuring they feel valued and appreciated throughout their visit. Skilled at upselling menu items and wine pairings through a deep understanding of the offerings, effectively enhancing guest satisfaction and driving restaurant revenue. Adept at fostering a welcoming atmosphere, managing guest inquiries, and collaborating with kitchen staff to ensure timely and accurate service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Melting Pot
06.2024 - Current
- Delivered exceptional customer service in a high-end dining environment, ensuring a memorable guest experience through attentive and personalized service.
- Developed an in-depth knowledge of menu items, wine pairings, and culinary techniques to provide informed recommendations and enhance guest satisfaction.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tupelo Honey
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Buca Di Beppo
10.2023 - 06.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server
Cornerstone Restaurant & Bar
07.2022 - 10.2023
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
Education
High School Diploma -
Millbrook High School
Winchester, VA05-2018
Skills
- Sales expertise
- Sales Techniques
- Hospitality service expertise
- Professional Appearance
Certification
RAMP Certified
Timeline
Server
The Melting Pot
06.2024 - Current
Server
Tupelo Honey
06.2024 - Current
Server
Buca Di Beppo
10.2023 - 06.2024
Server
Cornerstone Restaurant & Bar
07.2022 - 10.2023
High School Diploma -
Millbrook High School
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