Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Lauren McDonald

Camp Hill

Summary

Highly skilled skincare professional, bringing valuable experience in delivering top-tier skincare regimens with a background for comprehensive product knowledge. Known for strong team collaboration, adaptability, and achieving outstanding client satisfaction. Expertise includes advanced skin analysis and customized treatment plans.

Overview

10
10
years of professional experience

Work History

Freelance- Make up Artist

Clinique
08.2023 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement

Waitress

The Melting Pot
12.2022 - 08.2023
  • Offered extensive knowledge about our in-detail menu and knowledge on special beverages and special occasion menu items
  • Ensured timely delivery of food and beverages by checking on customer tables periodically through-out their service time
  • Serving customers and making them feel comfortable in a positive and friendly manner
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty

Beauty Consultant

JCPenney
02.2021 - 12.2022
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Educated clients on proper makeup application techniques, empowering them to recreate desired looks at home.

Waitress

Outback Steakhouse
03.2020 - 01.2021
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Guest Service Agent

The Penn Harris Hotel
01.2018 - 02.2020
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Maximized revenue by upselling room upgrades and additional services.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

Beauty Advisor

Sally Beauty
09.2016 - 02.2018
  • Identified skin and hair needs of customers to provide assistance in choosing best products
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items
  • Processed payments, entering sales in register for prompt customer service

Cashier/Clerk

Rite Aid
08.2015 - 09.2016
  • Maintained well stocked cashier lanes and store shelves to promote strong sales
  • Identified potential shoplifters and alerted management
  • Processed POS transactions, including checks, cash, debit and credit purchases and refunds
  • Resolved issues quickly and effectively through active listening, conflict resolution and dynamic communication skills
  • Helped customer's complete purchases, locate items and join reward programs
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance

Cashier/Clerk

Karns Grocery Store
01.2015 - 08.2015
  • Assisted customers by finding items quickly to boost store satisfaction rates
  • Inspected floor displays, noted missing items, and immediately replenished merchandise
  • Pleasantly greeted customers and provided prompt and courteous service
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule

Education

Esthetician Program -

Barber and Beauty Academy
01.2024

Human Development and Family Studies -

Penn State Harrisburg
01.2018

High School Diploma -

Camp Hill High School
Camp Hill, PA
01.2015

Skills

  • Organization
  • Attention to Detail
  • Teamwork
  • High Frequency Machine
  • Microdermabrasion
  • Chemical Peels
  • Full Make up Applications
  • Facials
  • Color Theory & Matching
  • Dermalogica Education & Skincare Product Knowledge

References

Brennan Gum - Previous Manager    219-671-3610

Chantel Cannon - Mentor                   717-975-7717

David Briggs - Colleague                    717-495-3725


Timeline

Freelance- Make up Artist

Clinique
08.2023 - Current

Waitress

The Melting Pot
12.2022 - 08.2023

Beauty Consultant

JCPenney
02.2021 - 12.2022

Waitress

Outback Steakhouse
03.2020 - 01.2021

Guest Service Agent

The Penn Harris Hotel
01.2018 - 02.2020

Beauty Advisor

Sally Beauty
09.2016 - 02.2018

Cashier/Clerk

Rite Aid
08.2015 - 09.2016

Cashier/Clerk

Karns Grocery Store
01.2015 - 08.2015

Human Development and Family Studies -

Penn State Harrisburg

High School Diploma -

Camp Hill High School

Esthetician Program -

Barber and Beauty Academy

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