Lauren McLafferty
North Versailles
Summary
Detail-oriented Criminal Justice graduate with experience in incident documentation, behavioral observation, and regulatory compliance. Skilled in analyzing information, maintaining accurate records, and working in high-pressure environments. Seeking to leverage investigative and analytical abilities in a forensic investigator role.
Overview
8
8
years of professional experience
Work History
Bartender
The Barn and Barrel Bar & Grill
06.2024 - Current
- Ensured compliance with state laws through strict ID verification and alcohol regulations
- Observed customer behavior to identify potential safety risks and escalating situations
- Documented incidents accurately and reported details to management and security
- Maintained professionalism and effective communication in a high-volume environment
911 Telecommunicator / Emergency Communications Officer
Allegheny County 911
10.2021 - 05.2022
- Received and processed emergency and non-emergency calls, documenting critical information for law enforcement response
- Analyzed incoming information to prioritize and dispatch appropriate emergency services
- Maintained accurate, time-sensitive records using Computer-Aided Dispatch (CAD) systems
- Assessed caller behavior and environmental cues to extract reliable information under pressure
- Ensured compliance with legal and confidentiality protocols when handling sensitive data
Security Shift Supervisor
Renewal Inc.
06.2018 - 09.2021
- Supervised security operations in a residential reentry facility, ensuring compliance with policies and legal standards
- Monitored resident activity to identify rule violations, suspicious behavior, and safety risks
- Completed detailed incident reports with accurate and objective documentation
- Coordinated with law enforcement and probation/parole officers regarding violations and investigations
- Trained and supervised staff, ensuring adherence to procedures and reporting standards
Education
Bachelor’s Degree - Justice Administration and Criminology
University of Pittsburgh at Johnstown
04-2018
Skills
- Incident Documentation & Report Writing
- Evidence Awareness & Chain of Custody
- Behavioral Observation & Risk Assessment
- Computer-Aided Dispatch (CAD) Systems
- Legal & Regulatory Compliance
- Critical Thinking & Analysis
- Communication Under Pressure
- Conflict De-escalation
- Attention to Detail
- Interagency Coordination
Timeline
Bartender
The Barn and Barrel Bar & Grill
06.2024 - Current
911 Telecommunicator / Emergency Communications Officer
Allegheny County 911
10.2021 - 05.2022
Security Shift Supervisor
Renewal Inc.
06.2018 - 09.2021
Bachelor’s Degree - Justice Administration and Criminology
University of Pittsburgh at Johnstown