- Enjoying the art of baking and pastry-making, experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Lauren Reed Hughes
Pittsburgh
Summary
Dedicated hospitality support professional with a proven track record in customer service, teamwork, and problem-solving. Skilled in creating welcoming environments and effectively managing guest inquiries.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hospitality Support
Crooked Hammock Brewery
Lewes, DE
04.2024 - 07.2025
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted servers by promptly clearing and resetting tables to enhance dining experience.
- Supported kitchen staff by delivering dishes and refilling supplies as needed.
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new hosts on customer service standards and operational procedures.
- Handled guest inquiries and complaints, providing timely resolutions for enhanced satisfaction.
- Monitored dining area to maintain cleanliness and organization throughout shifts.
Brand Representative
Hollister
Rehoboth Beach, DE
10.2023 - 05.2024
- Engaged customers with product knowledge to enhance shopping experience.
- Managed inventory levels, ensuring stock availability for optimal sales performance.
- Provided feedback on customer preferences to inform product selections and marketing strategies.
- Completed floorsets, filled floor, and rang up customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Education
Bachelor of Science - Public Health
University of Pittsburgh
Pittsburgh, PA05-2029
High School Diploma -
Sussex Central High School
Georgetown, DE06-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Organization and time management
- Verbal communication
- Problem resolution
Certification
- CPR Certified
- EMT-B Program and Certification in Process
Interests
Timeline
Hospitality Support
Crooked Hammock Brewery
04.2024 - 07.2025
Brand Representative
Hollister
10.2023 - 05.2024
Bachelor of Science - Public Health
University of Pittsburgh
High School Diploma -
Sussex Central High School