Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Tarves

Pottstown

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

General Manager

Vintner's Table
02.2024 - Current
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
  • Streamlined operational processes to improve overall efficiency without compromising service or product quality.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

General Manager

Vintner's Table
11.2023 - 06.2024
  • Cultivated strong relationships with guests, vendors, and staff to ensure long-term success and loyalty.
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.

Manager

GrindGM LLC
11.2019 - 11.2023


  • Developed and maintained relationships with customers and suppliers.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Increased customer engagement through social media.

Host, Server, Bartender, Certified Trainer.

Red Lobster
03.2016 - 01.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer needs
  • Cultivated warm relationships with regular customers.
  • Operated efficiently in high-volume setting to prepare and serve food and beverages to guests.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

Pennsylvania Real Estate License -

Real Estate Express
06.2022

High School Diploma -

Owen J Roberts High School
Pottstown, PA
2016

Skills

  • Strategic planning
  • Operations management
  • Coaching and mentoring
  • Schedule Coordination
  • Task Prioritization
  • Team Building
  • Conflict Resolution
  • Warm and Friendly
  • Calm Under Pressure
  • Staff Training

Timeline

General Manager

Vintner's Table
02.2024 - Current

General Manager

Vintner's Table
11.2023 - 06.2024

Manager

GrindGM LLC
11.2019 - 11.2023

Host, Server, Bartender, Certified Trainer.

Red Lobster
03.2016 - 01.2020

Pennsylvania Real Estate License -

Real Estate Express

High School Diploma -

Owen J Roberts High School

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Lauren Tarves