Lauren Wilson
Quakertown
Summary
Quality-driven Department Lead eager to promote gains in quality assurance, team productivity, and profitability. Excellent communicator and planner ready to bring valuable experience to new role with room for growth and advancement.
Seasoned Department Lead skilled in training employees, managing projects, and solving operational problems. Prepared to leverage operations expertise to take on challenging new position.
Overview
5
5
years of professional experience
2012
2012
years of post-secondary education
Work History
Department Lead
Mill Pond Veterinary Hospital
Quakake
03.2021 - Current
- Lead dog groomer
- Scheduling clients
- Understanding clients needs and wants
- Interpreting what a client asks for into a hairstyle for their dog
- Coordinated scheduling for appointments and procedures to maximize efficiency.
- Trained team members on best practices in animal care and customer service.
- Facilitated communication between veterinarians, technicians, and clients effectively.
- Oversaw client intake process, ensuring accurate data collection and documentation.
- Coordinated with other departments to ensure efficient workflow across the organization.
Education
Quakertown High School
Quakertown, PASkills
- Dog grooming
- Client scheduling
- Animal care
- Customer service
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Multitasking strength
- Recordkeeping
Timeline
Department Lead
Mill Pond Veterinary Hospital
03.2021 - Current
Quakertown High School