Lauren M Kinney
Easton
Summary
Proven to excel in fast-paced environments, I leveraged my efficient multitasking and strong communication skills at Wind Creek Bethlehem to enhance customer satisfaction and loyalty. My expertise in cash handling and ability to quickly resolve issues led to a significant improvement in guest experiences, showcasing my dedication and hard skills in action.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Slot Attendant
Wind Creek Bethlehem
03.2022 - 10.2024
- Managed cash handling responsibilities with accuracy and integrity while issuing payouts to winning patrons.
- Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
- Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
- Connected with guests on personal level to build loyalty.
Server
Wind Creek Bethlehem
10.2019 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Two Rivers Grille
12.2017 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Bartender
Ruby Tuesday
10.2015 - 12.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Business Management
East Stroudsburg University
East Stroudsburg, PA06-2017
Skills
- Quick learner
- Strong communication skills
- Patience and empathy
- Efficient multitasking
- Basic computer literacy
- Cash handling proficiency
Certification
- Gaming License - [State] Gaming Control Board.
Languages
English
Native or Bilingual
Timeline
Slot Attendant
Wind Creek Bethlehem
03.2022 - 10.2024
Server
Wind Creek Bethlehem
10.2019 - 03.2022
Server
Two Rivers Grille
12.2017 - 10.2019
Server/Bartender
Ruby Tuesday
10.2015 - 12.2017
No Degree - Business Management
East Stroudsburg University
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