Laurie Roof
Nazareth,PA
Summary
Diligent customer service with solid background in clerical support and administrative tasks. Successfully managed office communications and document handling, ensuring efficient workflow. Demonstrated strong organizational skills and effective multitasking abilities.
Overview
9
9
years of professional experience
Work History
Clerical Assistant (hired for Tax Season)
Valley National Group
01.2012 - 04.2012
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
Sales Associate
Naturalizer Shoes
08.2007 - 10.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Inventory Auditor
Staples
09.2003 - 03.2006
- Reduced discrepancies in inventory records by maintaining thorough documentation and promptly addressing identified issues.
- Counted all physical inventory and generated department audit reports.
- Proactively identified opportunities for process improvement and cost reduction, contributing to the organization''s overall financial success.
- Streamlined the auditing process for faster results, utilizing advanced software tools and data analysis techniques.
- Reviewed daily sales reports and located discrepancies in data.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Assisted management in developing strategic plans for inventory control, contributing to improved operational performance.
- Inventoried audits of paperwork and data entry at receiving dock.
- Generated detailed reports on audit findings, providing valuable insights into potential areas for improvement within the organization''s inventory management processes.
Education
Pocono Mountain High School
Swiftwater, PASkills
- File organization
- Scheduling and calendar management
- Data entry
- Copying documents
- Maintaining records
- Scanning documents
- Filing systems
- Meeting support
- Calendar management
- Scheduling appointments
Timeline
Clerical Assistant (hired for Tax Season)
Valley National Group
01.2012 - 04.2012
Sales Associate
Naturalizer Shoes
08.2007 - 10.2008
Inventory Auditor
Staples
09.2003 - 03.2006
Pocono Mountain High School
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