Lauryn Houston

• Trained new bartenders on beverage preparation and customer interaction techniques, fostering a knowledgeable team.

• Engaged customers by providing tailored service and drink recommendations to enhance their experience.
• Delivered exceptional fine dining service for memorable visits
• Mixed and served cocktails in a fast-paced lounge environment.
• Collaborated with kitchen staff to streamline food and drink delivery, ensuring timely service for guests.
• Handled cash transactions accurately during busy shifts at the lounge.
• Processed payments accurately and efficiently with POS system.
• Monitored inventory levels and assisted with ordering supplies.
• Performed opening and closing duties including restocking supplies.
• Greeted customers and provided excellent customer service.
• Developed good working relationships with fellow employees through effective communication.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Prepared cocktails from bar recipes and served wine, draft and bottled beer.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Resolved customer complaints in a professional manner.

• Managed multiple tables while ensuring timely service and guest satisfaction.
• Collaborated with kitchen staff to ensure timely and accurate food orders.
• Processed payments and handled cash transactions accurately and securely.
• Maintained cleanliness and organization of dining area throughout shifts.
• Recommended menu items based on customer preferences and dietary needs.
• Resolved guest complaints to improve satisfaction and enhance dining experience.
• Provided excellent customer service to ensure satisfaction.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Provided exceptional service to a high volume of customers daily.

• Greeted and welcomed guests with a friendly attitude.
• Managed seating arrangements to enhance guest experience and improve flow.
• Coordinated waitlists and reservations to ensure seamless operations.
• Provided accurate information about menu items and specials to guests.
• Collaborated with team members to improve service quality and guest satisfaction.