Layla Abbasi
Human Resources
Ambler
Summary
Experienced HR and business leader with expertise in human resources, people management, recruiting, and operations. Skilled in driving organizational growth through innovative leadership, employee relations, and process improvement. Proficient in HRIS platforms including Paylocity, Workday, HireRight, Kronos, ADP and PeopleSoft, with advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook, Teams, Visio).
Overview
21
21
years of professional experience
Work History
DIRECTOR OF HUMAN RESOURCES OPERATIONS
Tender Care Hospice
02.2024 - Current
- Partner with Executive Director to oversee daily operations and HR functions for a growing hospice startup, ensuring seamless admissions, compliance, and staff support in alignment with state and federal regulations.
- Manage end-to-end talent lifecycle, including job postings, candidate screening, interviews, onboarding, and new hire orientation, leveraging Paylocity to streamline HR processes and improve employee engagement.
- Implemented enhancements to company policies, procedures, and SOPs, supporting organizational growth and creating structured training programs to strengthen staff performance and compliance readiness.
- Coordinate and oversee hospice admissions and referrals through HCHB software, ensuring accuracy, timeliness, and positive patient and family experiences.
- Support Executive Director with QAPI program development and enforce safety protocols to maintain survey readiness and continuous quality improvement per compliance.
- Advise leadership team on employee relations and disciplinary actions, ensuring adherence to policy, labor law, and best practices for fair, consistent outcomes.
- Contributed to company growth from a census of 26 patients to 46+, playing a key role in scaling operations, staffing, and compliance in a fast-paced startup environment.
DIRECTOR OF HUMAN RESOURCES and BUSINESS OFFICE
Morningside Elite Management- House of Towamencin
10.2023 - 11.2024
- Directed HR functions including recruitment, benefits administration, employee relations, compliance, and performance management to support staff and residents in a regulated senior living environment.
- Managed pre-employment screenings, onboarding, and orientation processes using ADP and PA Patch, ensuring compliance with state requirements and fostering a positive employee experience.
- Partnered with Executive and Regional Directors to coach department leaders, enforce policies, and implement HR initiatives that enhanced compliance and engagement.
- Oversaw accurate recordkeeping, billing support, and accounts payable processes, leveraging YARDI to maintain compliance, financial accuracy, and operational efficiency.
HUMAN RESOURCES GENERALIST / COORDINATOR
Porter Instruments / Parker Hannifin | ITW Brooks Instrument | ASM Global (Temp Assignment)
04.2021 - 10.2023
- Managed comprehensive HR processes including recruitment, onboarding, new hire orientation, exit interviews, payroll administration, and benefits coordination across multiple sites and corporate offices.
- Advised managers on employee relations, performance management, and compliance with federal and state regulations, including EEO, ADA, FMLA, and anti-harassment policies.
- Facilitated communication between hiring teams, talent acquisition agencies, and employees, conducting training sessions, job fairs, and policy/procedure implementation.
- Partnered with union employees and HR teams across corporate and venue levels to negotiate agreements, resolve labor concerns, and ensure a positive, compliant workplace.
- Supported HRIS and related systems including Kronos, Workday, HireRight, and security/recordkeeping platforms to maintain accurate employee data and compliance documentation.
- Successfully onboarded 15+ direct hires in short timeframes, streamlined HR processes, and promoted employee engagement and diversity initiatives across multiple organizations.
Store Manager
Luxottica Lens Crafters
01.2018 - 01.2021
- Led Doctor of Optometry business partnership and co-planning while adhering to store operations
Store Manager
L Brands Inc (Bath and Body Works)
01.2016 - 01.2018
- Increased Annual Volume by $500k within the first 6 months of employment and decreased store shrink by 4%. Hired and developed up to 50 support managers and sales associates
District/Store Manager
New York and Company
01.2005 - 01.2016
- Promoted to work at various stores ascending in volume over 10 years. Selected to participate in CBS's Undercover Boss Series
- Managed a successful sales team of 40 members who maintained a high credit take rate upwards of 14%. Organized hiring and training for up to 40 new employees per month. Opened new store locations and oversaw recruiting, hiring, and on-boarding new staff. Recognized by regional operations EVP and company CEO for effective merchandising techniques.
- Supervised 14 locations at $30M in volume across Philadelphia and Southeastern New Jersey district. Exceeded weekly market share goals by 5% through consistent reinforcement of support management
Education
Real Estate License -
Tri County Suburban Realtor
09.2021
Bachelor of Science - Secondary Education- Mathematics
Temple University
Philadelphia, PA01.2010
Associate of Science - Journalism
Penn State University
Abington, PA01.2005
Skills
- Kronos, PeopleSoft, Workday, ADP, Dayforce, Ceridian, Paychex, Paylocity, WorkBright and HireRight
- Microsoft Office (Excel, Outlook, Word, PowerPoint), Teams, Zoom set ups
- Yardi Systems, Yardi Voyager, HCHB
- Oral and Written Communication, Planning and Networking Capabilities
- Employee Relation Matters and Conflict Resolution
- Efficient Recruiting and Sales Execution Expertise
- Financial and Workforce Management
- Motivational Relationship and Team Building
Accomplishments
Versatile business professional with expertise in human resources, recruiting, and operations, recognized for developing policies, leading employee engagement initiatives, and supporting organizational success.
Timeline
DIRECTOR OF HUMAN RESOURCES OPERATIONS
Tender Care Hospice
02.2024 - Current
DIRECTOR OF HUMAN RESOURCES and BUSINESS OFFICE
Morningside Elite Management- House of Towamencin
10.2023 - 11.2024
HUMAN RESOURCES GENERALIST / COORDINATOR
Porter Instruments / Parker Hannifin | ITW Brooks Instrument | ASM Global (Temp Assignment)
04.2021 - 10.2023
Store Manager
Luxottica Lens Crafters
01.2018 - 01.2021
Store Manager
L Brands Inc (Bath and Body Works)
01.2016 - 01.2018
District/Store Manager
New York and Company
01.2005 - 01.2016
Bachelor of Science - Secondary Education- Mathematics
Temple University
Associate of Science - Journalism
Penn State University
Real Estate License -
Tri County Suburban Realtor
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