Layla Giuditta
Manchester
Summary
Dedicated professional with a strong background in customer service and operational efficiency, honed during my tenure at Giant Food Stores and Sheetz. Skilled in critical thinking and time management, I excel at resolving conflicts and enhancing customer satisfaction, while maintaining high standards of integrity and teamwork. Proven ability to adapt and thrive in fast-paced environments.
Robust background in rigorous environments. Proven team collaborator with focus on achieving mission objectives and adapting to dynamic situations. Strong skills in physical fitness, discipline, and leadership, ensuring reliability and effectiveness in high-pressure scenarios. Dependable and flexible, bringing results-driven approach to every task.
Overview
4
4
years of professional experience
Work History
Marine Corps Recruit
United States Marine Corps
02.2025 - 04.2025
- Increased operational efficiency through proper maintenance, inspection, and repair of assigned gear and equipment following strict guidelines.
- Maintained high standards of discipline, punctuality, and personal appearance as part of a professional military organization.
- Managed stress effectively under high-pressure situations using time management techniques and prioritizing tasks efficiently to accomplish objectives.
- Upheld core values of honor, courage, commitment throughout service demonstrating dedication to both individual growth and collective success.
- Strengthened problem-solving abilities by participating in various military operations and simulated combat scenarios.
Package Handler
Fed Ex Ground
10.2024 - 01.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier Assistant Manager
Love and Pizza
09.2023 - 10.2024
- Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
- Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
- Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
- Built positive relationships with customers to increase repeat business.
Kitchen Associate
Sheetz
06.2022 - 05.2024
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Assisted in the development of new menu items, incorporating seasonal ingredients and trending flavors to entice customers.
- Reduced food waste through careful inventory management and menu planning, contributing to cost savings for the establishment.
- Demonstrated adaptability by effectively managing multiple priorities in a fast-paced work environment without compromising quality or safety standards.
Customer Service Representative
Giant Food Stores
06.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate Degree in Pre-Med - Radiology
Harrisburg Area Community College
Harrisburg, PA09-2028
Skills
- Discipline and focus
- Teamwork and cooperation
- Integrity and honesty
- Patience and perseverance
- Adaptability and resilience
- Critical thinking
- Data entry
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
Timeline
Marine Corps Recruit
United States Marine Corps
02.2025 - 04.2025
Package Handler
Fed Ex Ground
10.2024 - 01.2025
Cashier Assistant Manager
Love and Pizza
09.2023 - 10.2024
Kitchen Associate
Sheetz
06.2022 - 05.2024
Customer Service Representative
Giant Food Stores
06.2021 - 06.2022
Associate Degree in Pre-Med - Radiology
Harrisburg Area Community College
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