Layla Licon
Harrisburg
Summary
Dynamic training professional with a proven track record at The Hershey Company, specializing in program development and employee mentoring. Expert in quality assurance and safety compliance, I enhance team performance through effective onboarding and coaching. Recognized for fostering collaboration and driving productivity, I am committed to creating engaging learning experiences.
Overview
11
11
years of professional experience
Work History
Line 9/10 Packaging Trainer
The Hershey Company
12.2024 - Current
- Developed and delivered training programs to enhance employee performance and product knowledge.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Conducted assessments to evaluate training effectiveness and identify areas for improvement.
- Collaborated with cross-functional teams to create engaging training materials and resources.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Semi Skilled Production Operator
The Hershey Company
01.2021 - 12.2024
- Operated production machinery to ensure efficient manufacturing processes.
- Monitored product quality and conducted inspections to maintain standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Assisted in training new operators on equipment and safety protocols.
- Conducted routine maintenance on machinery to minimize breakdowns.
- Adhered to safety regulations and maintained a clean working environment.
- Documented production data accurately for reporting and analysis.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
Mask Production Operator
The Hershey Company
05.2020 - 12.2020
- Operated and maintained production machinery to ensure efficient workflow and product quality.
- Monitored production lines for adherence to safety and quality standards, implementing corrective actions as needed.
- Trained new operators on equipment usage, safety protocols, and standard operating procedures.
- Collaborated with team members to optimize production processes, reducing downtime and enhancing productivity.
Costume Character
The Hershey Company
05.2019 - 01.2020
- Developed engaging character interactions to enhance guest experiences at events and park attractions.
- Collaborated with team members to execute performance routines, ensuring consistency and quality in presentations.
- Coordinated with event planners to align character appearances with brand messaging and marketing initiatives.
- Communicated effectively with fellow cast members and crew, fostering a positive working atmosphere backstage.
- Maintained high levels of energy and enthusiasm throughout performances, ensuring memorable experiences for guests.
- Contributed to successful productions by attending all rehearsals and meetings promptly, demonstrating professionalism and dedication.
- Strengthened teamwork skills through regular collaboration with other performers during group scenes or ensemble numbers.
- Enhanced audience engagement by creating dynamic and interactive costume character performances.
Assistant Manager
Claire's Stores
09.2018 - 04.2019
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Developed visual merchandising strategies to enhance product presentation and drive sales.
- Implemented loss prevention measures, reducing shrinkage through staff training and vigilance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Entertainment Host
Hershey Entertainment & Resorts
05.2016 - 09.2018
- Engaged audiences through interactive presentations and live entertainment events.
- Trained and mentored junior hosts, fostering a collaborative environment and skill development.
- Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
Food and Beverage Team Leader
Hershey Entertainment & Resorts
05.2015 - 05.2016
- Led daily operations of food and beverage service, ensuring quality and efficiency.
- Trained and mentored team members on service standards and operational procedures.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
Get The Photo Sales Associate
Get The Picture Corporation
04.2015 - 04.2016
- Achieved sales targets through effective customer engagement and product knowledge.
- Developed promotional displays that increased product visibility and customer interest.
- Managed daily cash transactions with high accuracy, ensuring secure handling of funds.
- Led initiatives to enhance upselling techniques, resulting in increased average transaction value.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Central Dauphin High School
Harrisburg, PA06-2018
Skills
- Training program development
- Onboarding processes
- Assessment and evaluation
- Cross-functional collaboration
- Employee mentoring
- Best practices coaching
- Production machinery operation
- Quality assurance protocols
- Equipment maintenance procedures
- Safety compliance adherence
- New hire training
- Sanitation and food safety
- Process documentation accuracy
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
Timeline
Line 9/10 Packaging Trainer
The Hershey Company
12.2024 - Current
Semi Skilled Production Operator
The Hershey Company
01.2021 - 12.2024
Mask Production Operator
The Hershey Company
05.2020 - 12.2020
Costume Character
The Hershey Company
05.2019 - 01.2020
Assistant Manager
Claire's Stores
09.2018 - 04.2019
Entertainment Host
Hershey Entertainment & Resorts
05.2016 - 09.2018
Food and Beverage Team Leader
Hershey Entertainment & Resorts
05.2015 - 05.2016
Get The Photo Sales Associate
Get The Picture Corporation
04.2015 - 04.2016
High School Diploma -
Central Dauphin High School