Layla Licon
Harrisburg
Summary
Dynamic training professional with a proven track record at The Hershey Company, specializing in program development and employee mentoring. Expert in quality assurance and safety compliance, I enhance team performance through effective onboarding and coaching. Recognized for fostering collaboration and driving productivity, I am committed to creating engaging learning experiences.
Overview
11
11
years of professional experience
Work History
Line 9/10 Packaging Trainer
The Hershey Company
Hershey, PA
12.2024 - Current
- Developed and delivered training programs to enhance employee performance and product knowledge.
- Assisted in onboarding new employees, ensuring smooth integration into company culture.
- Conducted assessments to evaluate training effectiveness and identify areas for improvement.
- Collaborated with cross-functional teams to create engaging training materials and resources.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Semi Skilled Production Operator
The Hershey Company
Hershey, PA
01.2021 - 12.2024
- Operated production machinery to ensure efficient manufacturing processes.
- Monitored product quality and conducted inspections to maintain standards.
- Collaborated with team members to optimize workflow and reduce downtime.
- Assisted in training new operators on equipment and safety protocols.
- Conducted routine maintenance on machinery to minimize breakdowns.
- Adhered to safety regulations and maintained a clean working environment.
- Documented production data accurately for reporting and analysis.
- Used equipment properly to avoid workplace hazards or injuries.
- Set up and adjusted machines for day-to-day operations.
- Inspected final products for defects and flaws using proper QA procedures.
- Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.
Mask Production Operator
The Hershey Company
Hershey, PA
05.2020 - 12.2020
- Operated and maintained production machinery to ensure efficient workflow and product quality.
- Monitored production lines for adherence to safety and quality standards, implementing corrective actions as needed.
- Trained new operators on equipment usage, safety protocols, and standard operating procedures.
- Collaborated with team members to optimize production processes, reducing downtime and enhancing productivity.
Costume Character
The Hershey Company
Hershey, PA
05.2019 - 01.2020
- Developed engaging character interactions to enhance guest experiences at events and park attractions.
- Collaborated with team members to execute performance routines, ensuring consistency and quality in presentations.
- Coordinated with event planners to align character appearances with brand messaging and marketing initiatives.
- Communicated effectively with fellow cast members and crew, fostering a positive working atmosphere backstage.
- Maintained high levels of energy and enthusiasm throughout performances, ensuring memorable experiences for guests.
- Contributed to successful productions by attending all rehearsals and meetings promptly, demonstrating professionalism and dedication.
- Strengthened teamwork skills through regular collaboration with other performers during group scenes or ensemble numbers.
- Enhanced audience engagement by creating dynamic and interactive costume character performances.
Assistant Manager
Claire's Stores
Harrisburg, PA
09.2018 - 04.2019
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and product knowledge.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Developed visual merchandising strategies to enhance product presentation and drive sales.
- Implemented loss prevention measures, reducing shrinkage through staff training and vigilance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Entertainment Host
Hershey Entertainment & Resorts
Hershey, PA
05.2016 - 09.2018
- Engaged audiences through interactive presentations and live entertainment events.
- Trained and mentored junior hosts, fostering a collaborative environment and skill development.
- Adapted hosting style to accommodate diverse cultural backgrounds of event attendees, fostering an inclusive environment.
- Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.
- Developed strong rapport with guests, creating a welcoming atmosphere and encouraging repeat attendance at future events.
Food and Beverage Team Leader
Hershey Entertainment & Resorts
Hershey, PA
05.2015 - 05.2016
- Led daily operations of food and beverage service, ensuring quality and efficiency.
- Trained and mentored team members on service standards and operational procedures.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured food safety compliance by regularly conducting inspections and adhering to strict sanitation guidelines.
Get The Photo Sales Associate
Get The Picture Corporation
Hershey, PA
04.2015 - 04.2016
- Achieved sales targets through effective customer engagement and product knowledge.
- Developed promotional displays that increased product visibility and customer interest.
- Managed daily cash transactions with high accuracy, ensuring secure handling of funds.
- Led initiatives to enhance upselling techniques, resulting in increased average transaction value.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Central Dauphin High School
Harrisburg, PA06-2018
Skills
- Training program development
- Onboarding processes
- Assessment and evaluation
- Cross-functional collaboration
- Employee mentoring
- Best practices coaching
- Production machinery operation
- Quality assurance protocols
- Equipment maintenance procedures
- Safety compliance adherence
- New hire training
- Sanitation and food safety
- Process documentation accuracy
- Planning and coordination
- Public speaking
- Creative problem solving
- Train-the-trainer
Timeline
Line 9/10 Packaging Trainer
The Hershey Company
12.2024 - Current
Semi Skilled Production Operator
The Hershey Company
01.2021 - 12.2024
Mask Production Operator
The Hershey Company
05.2020 - 12.2020
Costume Character
The Hershey Company
05.2019 - 01.2020
Assistant Manager
Claire's Stores
09.2018 - 04.2019
Entertainment Host
Hershey Entertainment & Resorts
05.2016 - 09.2018
Food and Beverage Team Leader
Hershey Entertainment & Resorts
05.2015 - 05.2016
Get The Photo Sales Associate
Get The Picture Corporation
04.2015 - 04.2016
High School Diploma -
Central Dauphin High School