Layla Matthews
Point Marion
Summary
Dynamic professional with a proven track record at Chestnut Ridge Counseling Services Inc., excelling in client advocacy and workflow optimization. Leveraged expertise in HIPAA compliance and relationship building to enhance patient satisfaction and streamline service delivery. Achieved significant improvements in operational efficiency and customer service standards, demonstrating exceptional multitasking abilities and critical thinking. Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling.
Overview
3
3
years of professional experience
Work History
Patient Service Coordinator II
Chestnut Ridge Counseling Services Inc.
03.2023 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
- Improved client relations with friendly and professional in-person greetings, ensuring a positive first impression of the company.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted with onboarding new clients and securing paperwork completion.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Sales Manager
Sunset Beach Marina
06.2021 - 03.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Implemented rental asset processes and cleanliness standards.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Increased rental revenue by implementing effective marketing strategies and enhancing property visibility.
- Implemented an effective maintenance schedule for timely repairs and upkeep of docks, piers, boats, and other marina assets.
- Optimized staff scheduling to ensure adequate coverage during peak hours while minimizing labor costs.
- Managed financial aspects of the marina operations such as budgeting, forecasting, invoicing, collections, and expense tracking.
- Maintained high customer satisfaction with proactive communication, addressing concerns promptly, and providing exceptional service.
- Ensured proper documentation was maintained including insurance policies/licenses required for operating a successful Marina.
- Provided ongoing training opportunities for employees to enhance their skills in customer service, boat handling techniques, safety procedures among others.
- Assisted clients in their boating needs by coordinating slip reservations or offering guidance on local attractions or activities suitable for water enthusiasts.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Monitored budget and expenditures, keeping facility within budget.
Education
High School Diploma -
Albert Gallatin Senior Highschooll
Uniontown, PA06.2022
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Active Listening
- Multitasking Abilities
- Organizational Skills
- Relationship Building
- Attention to Detail
- Teamwork and Collaboration
- Decision-Making
- Self Motivation
- Front Desk Operations
- Appointment Scheduling
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Insurance Verification
- HIPAA Guidelines
- Payment Collection
- Patient Relations
- Workflow Optimization
- Referral Verification
- Outpatient Care
- Proficient in Credible
- Customer Service
- Cash Handling
- Time Management
- Critical Thinking
- Data Entry
- Flexible Schedule
- Equipment Troubleshooting and Maintenance
Timeline
Patient Service Coordinator II
Chestnut Ridge Counseling Services Inc.
03.2023 - Current
Sales Manager
Sunset Beach Marina
06.2021 - 03.2023
High School Diploma -
Albert Gallatin Senior Highschooll
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