Leah Dell
Hanover
Summary
Dynamic and detail-oriented professional with experience at Starbucks, excelling in customer service and beverage preparation. A team player with strong time management skills, I helped to train new staff and did everything in my power to enhance customer satisfaction. Able to handle high-volume shifts while maintaining cleanliness and operational efficiency.
Overview
4
4
years of professional experience
Work History
Ice Cream Scooper
Bruster's Real Ice Cream
03.2022 - 01.2023
- Provided customer service during high-volume shifts.
- Operated ice cream machines and maintained cleanliness in different areas.
- Assisted customers with selections and helped to customize orders efficiently.
- Handled cash register transactions accurately and responsibly.
- Maintained the cleanliness of the store through sweeping, mopping, and sanitizing workstations throughout shifts.
Personal Shopper
Giant Food Stores
01.2023 - 02.2024
- Managed online order fulfillment
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience throughout the store.
- Ensured accuracy when fulfilling customer orders and managing any and all substitutions effectively.
Barista
Starbucks
02.2024 - Current
- Prepared high-quality beverages following standardized recipes and customer requests.
- Maintained the cleanliness of workstations and equipment throughout shifts.
- Provided exceptional customer service, addressing any inquiries and resolving issues promptly to enhance customer satisfaction.
- Trained new baristas on beverage preparation techniques and closing procedures.
Education
No Degree - Nursing
Harrisburg Area Community College
Harrisburg, PA01-2028
High School Diploma -
South Western High School
Hanover01-2025
Skills
- Time management
- Attention to detail
- Problem-solving
- Opening and closing duties
- Team player
- Exceptional customer service
Timeline
Barista
Starbucks
02.2024 - Current
Personal Shopper
Giant Food Stores
01.2023 - 02.2024
Ice Cream Scooper
Bruster's Real Ice Cream
03.2022 - 01.2023
No Degree - Nursing
Harrisburg Area Community College
High School Diploma -
South Western High School