Leah Frailey
Lancaster
Summary
Dedicated professional with strong customer service and organizational skills. Proficient in inventory management and invoicing, committed to enhancing customer satisfaction and resolving inquiries efficiently.
Overview
11
11
years of professional experience
Work History
Call Center Representative
Calco Design & Renovation
05.2025 - 01.2026
- Assisted customers with inquiries, ensuring prompt and accurate responses.
- Scheduling for renovation projects.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to resolve complex customer issues efficiently.
Cashier Team Lead
Beer Ink
03.2022 - 05.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained new cashiers on register procedures and customer service best practices.
- Assisted in managing inventory levels, coordinating restocking efforts with team members.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
Food and Beverage Sales
Subs & Six Packs
05.2015 - 03.2022
- Delivered exceptional customer service in fast-paced dining environments.
- Assisted in menu planning and food preparation processes to enhance guest experience.
- Trained new team members on service protocols and safety procedures, fostering a cohesive team environment.
- Maintained cleanliness and organization of dining areas, contributing to overall ambiance.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Education
High School Diploma -
Ephrata High School
Ephrata, PA06-2010
Skills
- Receiving/checking order in
- Inventory
- Computer skills
- Customer service
- Time management
- Invoicing
- Organizational skills
- Placing orders
Timeline
Call Center Representative
Calco Design & Renovation
05.2025 - 01.2026
Cashier Team Lead
Beer Ink
03.2022 - 05.2025
Food and Beverage Sales
Subs & Six Packs
05.2015 - 03.2022
High School Diploma -
Ephrata High School