Leah Kneller
Carlisle,PA
Summary
Compassionate and dedicated Mental Health professional with a strong integrative approach and a deep interest in trauma-informed care. Experienced in supporting diverse client populations through evidence-based practices, while fostering a safe, collaborative, and client-centered therapeutic environment. Brings a solid foundation in active listening, emotional regulation strategies, and rapport-building, strengthened by a background in customer service that enhances communication, empathy, and conflict resolution skills. Eager to contribute to a team-oriented setting as an Associate Counselor while continuing professional growth through pursuing licensure under supervision.
Overview
4
4
years of professional experience
Work History
School-Based Therapist Intern
Laurel Life
10.2024 - Current
- Conducted weekly individual and group therapy sessions to students in the school setting.
- Implemented evidence-based practices such as cognitive behavioral therapy, dialectical behavior therapy, mindfulness techniques.
- Assessed client needs and developed individualized treatment plans.
- Upheld legal and ethical obligations and responsibilities regarding confidentiality, mandatory reporting, and documentation.
- Created and administered group lesson plans designed to teach social skills and emotional regulation strategies.
- Provided crisis intervention services to students
- Collaborated with teachers, administrators, and parents to facilitate cohesion and consistency.
Medical Receptionist
Pennsylvania Retina Specialists, PC
02.2023 - 01.2025
- Provide excellent customer service communicating with patients providing empathy and compassion, exceeding patient expectations.
- Maintain and communicate with physicians, technicians, and office personnel to improving patient flow.
- Maintain confidentiality and privacy of customers in database following all policy and procedures.
- Followed company policies and procedures complying with quality assurance.
Lead Customer Service Representative
Expert Wire Inc.
10.2021 - 01.2023
- Trained new associates providing constructive feedback increasing performance.
- Maintained and communicated with other departments maximizing revenue.
- Promoted superior customer service providing an enjoyable experience exceeding customer expectations.
- Managed a variety of monetary transactions balancing cash drawers meeting accuracy goals.
Education
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Manchester, NH05-2025
Bachelor of Arts - Psychology
University of Delaware
Newark, DE05.2020
Skills
- Micro and Macro Skills
- Counseling Dispositions
- Legal and Ethical Adherence
- Group Facilitation
Professional Memberships
American Counseling Association
American Mental Health Counselors Association
National Board for Certified Counselors
Timeline
School-Based Therapist Intern
Laurel Life
10.2024 - Current
Medical Receptionist
Pennsylvania Retina Specialists, PC
02.2023 - 01.2025
Lead Customer Service Representative
Expert Wire Inc.
10.2021 - 01.2023
Master of Arts - Clinical Mental Health Counseling
Southern New Hampshire University
Bachelor of Arts - Psychology
University of Delaware
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